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How do I add songs to a playlist?

Add songs to a playlist to enhance your customer's hold experience.
Before you begin: You must be assigned an Admin or Super admin role to perform this task. You must create a playlist before adding songs to a playlist.
  1. Sign in to GoTo Admin.
  2. From Phone system > Audio library, choose your preferred method to add songs to a playlist:
    • Select the Hold music tab, hover over a music file, and then select Add (plus sign) Icon to select a playlist from the drop-down list.
    • Select the Playlists tab, select the desired playlist, and then select + Add to playlist to select songs.
  3. Select Add when complete.
  4. Customize the settings on your playlist as needed.
Article last updated: 24 January, 2023