HELP FILE

System Requirements for Attendees

You can attend a webinar from anywhere, anytime using a compatible computer or mobile device! If you are an organizer, panelist or presenter, see System Requirements for Organizers.

Join a Classic or Standard webinar

Operating system

Windows 7 - Windows 10

Mac OS X 10.9 (Mavericks) - macOS Catalina (10.15)

Linux

Google Chrome OS

Android OS 5 (Lollipop) - Android 9 (Pie)

iOS 10 - iOS 12

Web browser

Google Chrome (most recent 2 versions)

Mozilla Firefox (most recent 2 versions)

Internet connection

Computer: 1 Mbps or better (broadband recommended)

Mobile device: 3G or better (WiFi recommended for VoIP audio)

Software

GoToWebinar desktop app

GoToWebinar mobile app

JavaScript enabled

Hardware

2GB of RAM (minimum), 4GB or more of RAM (recommended)

Microphone and speakers (USB headset recommended)

Mobile device

iPhone 4S or newer

iPad 2 or newer

Join a Webcast webinar

Web browser

Google Chrome (most recent 2 versions)

Mozilla Firefox (most recent 2 versions)

Internet Explorer v11 (with Adobe Flash if running Windows 7)

Apple Safari (most recent 2 versions)

Microsoft Edge (most recent 2 versions)

Internet connection

Computer: 1 Mbps or better (broadband recommended)

Mobile device: 3G or better (WiFi recommended for VoIP audio)

Software GoToWebinar mobile app
Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
Mobile device

iPhone 4S or newer

iPad 2 or newer

Join a Simulated Live or Recorded webinar

Web browser

Google Chrome (most recent 2 versions)

Mozilla Firefox (most recent 2 versions)

Internet Explorer v11

Apple Safari (most recent 2 versions)

Microsoft Edge (most recent 2 versions)

Internet connection

Computer: 1 Mbps or better (broadband recommended) (see How much bandwidth is used during a session?)

Mobile device: 3G or better (WiFi recommended for VoIP audio)

Software No additional software needed
Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
Mobile device

iPhone 4S or newer

iPad 2 or newer

How do I know which webinar type I'm joining?

The webinar confirmation email includes a link to the system requirements page. Depending on the webinar type, you'll be taken to the system check page for a Standard (formerly called "Classic") webinar, Webcast webinar, or Recorded (formerly called "Simulated Live") webinar. You can also reach out to the webinar organizer and ask what type of webinar they scheduled.