HELP FILE
How do I test my connection? (Windows)
Does something feel off with your webinar? If you're on a Windows computer, you can use the Connection Test found in your Preferences to test your connection before or during the session.
If you are on a Mac computer or any other operating system, visit our
System Checker to make sure you're on a supported device for your upcoming webinar. If you're on a Windows, you can also
run the Connection Wizard.
- Open the desktop app Preferences.
- Click Connection in the left menu.
- Under "Test your GoToMeeting connection", click Test Connection.
- Under "Test Results", you'll see one of the following messages:
- Passed: You've established a connection.
- Fail: You haven't established a connection. See Join Help and FAQs for troubleshooting info.
Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToWebinar. If you don't have a proxy, please check to see that you have the minimum
system requirements.
- Click OK when finished.