HELP FILE
How do I contact GoToWebinar Customer Support?
We are currently experiencing longer wait times for phone and email support due to increased demand. To get answers right away, please search our knowledge base of resources first. Thank you for your patience!
Having trouble getting what you need? Our Customer Care team is here to help! Before you contact the team, please check out the top viewed articles based on user roles. If you still can’t find what you’re looking for, click Call Support at the bottom of this article to connect by phone.
We are currently experiencing longer wait times for phone and email support due to increased demand. To get answers right away, please search our knowledgebase of resources first. Thank you for your patience!
If you still wish to contact customer support and wait for an available representative, click Call Support at the bottom of this article.
Host a webinar
- I can't join my session
- System Requirements for Staff
- How do I speed up my internet connection?
- How do I fix audio feedback (echo, static) during my session?
- Share a Video
- Edit a Video
- Recorded Webinar Events (Simulated Live Webinars)
- Why can't I access my account?
Present during a webinar
- Panelist Quick Start Guide
- How do I speed up my internet connection?
- System Requirements for Staff
- Using the Control Panel (Windows and Mac)
- Send Chat Messages (Desktop App)
- Question and Answer
Attend a webinar
- I can't join my session
- System Requirements for Attendees
- Why isn't the download working?
- Which method will I use to join my session?
- Register for a Session
- What does "the webinar is full" mean?
- Why can I hear audio but not see the presentation?
- Why can't I access my account?
Manage account
- Using the Admin Center
- Manually Add Users to Your Account
- Who is the billing contact for my account?
- Set Up Enterprise Sign-In Using ADFS 2.0
- Subscription Plan FAQs