HELP FILE

How do I contact GoToWebinar Customer Support?

We are currently experiencing longer wait times for phone and email support due to increased demand. To get answers right away, please search our knowledge base of resources first. Thank you for your patience!

If you are an attendee having trouble joining your webinar, please reach out to the webinar organizer first. Your organizer email can be found on the webinar reminder or confirmation email – look for the Please send your questions, comments, and feedback to line or see How do I contact my webinar organizer?.

If you still wish to contact customer support and wait for an available representative, here's how:

Note: We removed email as a contact option in some countries. If you do not see the option at the bottom of the article, please follow the steps below to reach a support agent by phone.
  1. Search for your question by using the search bar or browsing our FAQs.
  2. If the article doesn't answer your question, keep it open and use the Call Support option at the bottom-right to contact Customer Support.
  3. Go through the Call Support flow and identify your ticket number.
  4. Before calling GoToWebinar Customer Support, make sure you have your ticket number ready. You can find the ticket number in the Call Support window.

    Tip: We recommend you are by your computer for troubleshooting purposes.