HELP FILE
How do I contact GoToWebinar Customer Support?
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Host a webinar
- I can't join my session
- System Requirements for Staff
- How do I speed up my internet connection?
- How do I fix audio feedback (echo, static) during my session?
- Share a Video
- Edit a Video
- Recorded Webinar Events (Simulated Live Webinars)
- Why can't I access my account?
Present during a webinar
- Panelist Quick Start Guide
- How do I speed up my internet connection?
- System Requirements for Staff
- Using the Control Panel (Windows and Mac)
- Send Chat Messages (Desktop App)
- Question and Answer
Attend a webinar
- I can't join my session
- System Requirements for Attendees
- Why isn't the download working?
- Which method will I use to join my session?
- Register for a Session
- What does "the webinar is full" mean?
- Why can I hear audio but not see the presentation?
- Why can't I access my account?
Manage account
- Using the Admin Center
- Manually Add Users to Your Account
- Who is the billing contact for my account?
- Set Up Enterprise Sign-In Using ADFS 2.0
- Subscription Plan FAQs