HELP FILE

How do I contact GoToWebinar Customer Support?

Our Customer Care team is here to help! The resources below will answer most common questions, but if you can't find the solution you're looking for, we have live agents available to help. Each article on this support site has contact options at the bottom that will route you to the team members who know most about that topic.

If you are an attendee having trouble joining your webinar, please reach out to the webinar organizer first. Your organizer email can be found on the webinar reminder or confirmation email – look for the Please send your questions, comments, and feedback to line or see How do I contact my webinar organizer?.

Search FAQs (Recommended)

Get answers fast with our robust library of help articles and videos. Use the search bar above to enter your question or explore the categories on our support homepage.

Ask the Community

Check out the GoToWebinar Community to crowdsource your question and read relevant posts from our product experts and other GoToWebinar users like you. You can also join the Community to post your own questions and reply to others.

Contact Us

To help us route you to the most knowledgeable agent, be sure to use the contact options at the bottom of a relevant help article or video. Prefer to be placed in our general support queue? Use the contact options at the bottom of this page. Please note we removed email as a contact option in some countries.

Tip: So we can quickly help you, please have the following handy:
  • Ticket number (given after going through the Call Support flow).
  • Computer for troubleshooting purposes.