HELP FILE

How do I connect to audio using my phone?

    Connect to the session audio by dialing in from your phone if your internet bandwidth is weak or if you prefer to use a phone.

    Choose your device:

    Desktop app or web

    Audio quality may vary depending on your telephone service provider. To avoid noise feedback, headphones or headsets are recommended.
    1. Start or join a session.
    2. Select Phone as follows:

      • Before the session, click Call in using my phone.
      • During the session, click the Settings icon in the top toolbar and Phone call.

    3. Use your phone to dial the number applicable to you.
    4. When prompted, enter the 9-digit access code and the audio PIN.

      Warning: The audio PIN links your phone call to the session If you do not enter the audio PIN, you'll need to manage your audio using keypad commands. See What is the Audio PIN? to learn more.

    You are connected to the session audio with your phone.

    Mobile app

    1. Open the GoTo mobile app on your device.
    2. Start or join a session.
    3. Do one of the following:
      • Android - Select Settings icon.
      • iOS - Select More icon > Session settings.
    4. Select Dial in via phone call.
    5. Tap Dial.
    The conference call number, access code and Audio PIN are automatically dialed.