How do I Add Comments to a Ticket in the Customer Portal?
Comments generally contain important additional information for agents about the end user's issue.
- Sign in to the Customer Portal at https://helpdesk.me/tickets.
- Select a ticket.
- Add your comments to the Comments field at the bottom of the page.
- Choose Add comments to save your comment, or choose Cancel to discard it.
- After adding a comment, you cannot edit it.
- You cannot add file attachments to existing tickets in the Portal, but you can download existing ones by clicking on them.