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How do I Add Comments to a Ticket in the End-user Portal?

    1. Sign in to the End-user Portal at
    2. Select a ticket.
    3. Add your comments to the Comments field at the bottom of the page.
    4. Choose Add comments to save your comment, or choose Cancel to discard it.

      • After adding a comment, you cannot edit it.
      • You cannot add file attachments to existing tickets in the Portal, but you can download existing ones by clicking on them.

    Results: Your comment is added to the ticket, no need to save it.
    Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
    Article last updated: 20 December, 2022