How do I Add Comments to a Ticket in the Customer Portal? - GoTo Resolve Support

How do I Add Comments to a Ticket in the Customer Portal?

Comments generally contain important additional information for agents about the end user's issue.

Sign in to the Customer Portal at https://helpdesk.me/tickets.
Select a ticket.
Add your comments to the Comments field at the bottom of the page.
Choose Add comments to save your comment, or choose Cancel to discard it.
Note:
- After adding a comment, you cannot edit it.
- You cannot add file attachments to existing tickets in the Portal, but you can download existing ones by clicking on them.

Results: Your comment is added to the ticket, no need to save it.

Tip: You can set up alerts when a ticket is created or modified. See How do I set up email notifications in GoTo Admin?

Article last updated: 20 December, 2022