As an end-user, you can submit tickets in the Portal.

1. Sign in to the End-user Portal at https://helpdesk.me/tickets.
2. Click Add new ticket.

   The Ticket details page appears.
   

3. Fill in the details of your ticket.
   • Add a Subject that best describes your issue and gives an immediate idea about your problem to an agent.
   • Add a Summary that is as detailed as possible. This helps an agent better understand your issue.
   • Make sure the correct Helpdesk service is selected. The ticket will be channeled to the agents of the selected helpdesk service.
   • You can also Attach Files to describe your issue. See below for supported file types.
   • Select a Priority for your ticket, unless you want to use the default ticket priority, which is Medium.
   • Optionally, add a Due date by when your issue should be resolved.
4. Save your ticket.

Results: You will receive an email notification about creating a ticket with all the details that you have entered.

Note: You can only add comments to existing tickets as described in How do I Add Comments to a Ticket in the End-user Portal?