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About the Customer Portal

End users of GoTo Resolve can request support, create helpdesk tickets, and monitor their progress in the Customer Portal. Every user can see those tickets only that either they have created or were created on their behalf.

Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.

The Customer Portal is available for every user of GoTo Resolve, whether you are an admin, an agent, or someone with no product license at all. When an agent or an admin signs in to the Portal, they are treated as end users and see only those tickets that they have created for themselves. After signing in, you have the following experience:

How does it work?

First, you should add your end users to GoTo Resolve either by creating user accounts in GoTo Admin, or during ticket creation in the Console. Notice that your end users can sign in to and use the Portal without a product license. End users only need an account so that GoTo Resolve can identify them.

On user creation, GoTo Resolve even sends an automatic message to users with the details of where to sign in to the Portal.

When an end user signs in to the Portal, they can create tickets, and add comments and attachments to existing tickets. End users can see every ticket in the Portal: whether those were created in the Console, Microsoft Teams, or from an email.

Are there any limitations to the Customer Portal?

Currently there are a few limitations to using the Customer Portal:
  • The Portal does not support Microsoft Internet Explorer 11.
Article last updated: 20 December, 2022