Quais são os tipos de disposição?
Ao fazer a correspondência nos relatórios de chamadas, você verá um campo de disposição que exibe códigos de causa padronizados para ajudar a entender por que (ou como) cada chamada foi encerrada. Disponível apenas em inglês no momento.
- Efetuar login em https://my.jive.com/cr para acessar relatórios de chamadas.
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Atenção: O número de disposição é visto quando você exportar o arquivo.
| Código de causa | Definição |
|---|---|
| 0: 'Valid Cause Code Not Yet Received' | Indicates that a standard cause code of 1-127 was not received due to a complicated call scenario. |
| 1: 'Unallocated Number' | Indica que a parte chamada não pode ser alcançada porque o número chamado não está Como encaminho um número de telefone no portal de administração?encaminhado no momento. |
| 16: 'Normal Call Clearing' | Indica que uma chamada atendida foi encerrada por uma das partes envolvidas. Under normal situations, the source of this cause is not the network. Normalmente, a chamada foi atendida e foi atendida, mas os motivos da causa são:
|
| 17: 'User Busy' | Indicates that the called party is unable to accept another call because the user busy condition has been encountered. |
| 19: 'No Answer from User (user alerted)' | Indicates that the called party has been alerted but did not respond within a prescribed period of time. This cause may be generated by internal network timers. |
| 20: 'Subscriber Absent' | Indicates that a user/device is temporarily not addressable. This may be because the extension no longer exists or a device is unregistered. |
| 21: 'Call Rejected' | Indicates that the user or a user-set system setting, like DND, rejected the call from being answered. |
| 22: 'Number Changed' | Indicates that the number dialed by the calling party is no longer assigned. |
| 26: 'Non-selected User Clearing' | Indicates that the user has not been awarded the incoming call. |
| 27: 'Destination Out of Order' | Indicates that the destination indicated by the user cannot be reached because the interface to the destination is not functioning correctly. The term "not functioning correctly" indicates that a signal message was unable to be delivered to the remote party; e.g., a physical layer or data link layer failure at the remote party, or user equipment off-line. |
| 28: 'Invalid Number Format (addr incomplete)' | Indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete. |
| 29: 'Facility Rejected' | This cause is returned when a supplementary service, such as a third party auto attendant, requested by the user, cannot be provided by the network. |
| 34: 'No Circuit/Channel Available' | Indicates that there is no appropriate circuit/channel presently available to handle the call. This may be due to an at-capacity circuit on either side of the call. |
| 38: 'Network Out of Order' | Indicates that the network connecting the caller and callee is not functioning correctly. |
| 44: 'Requested Circuit/Channel N/A' | This cause is returned when the other side of the interface cannot provide the circuit or channel indicated by the requesting entity. |
| 58: 'Bearer Capability Not Available' | Indicates that the user has requested a bearer capability that is not available at this time. Bearer capability is when the calling system requests channel communication attributes at the start of the call, through which to communicate. |
| 102: 'Recovery on Timer Expiry' | Indicates that a procedure has been initiated by the expiration of a timer in association with error handling procedures. This is often associated with NAT problems. |
| 111: 'Protocol Error, Unspecified' | Reports a protocol error event only when no other cause in the protocol error class applies. |
| 127: 'Interworking, Unspecified' | Indica que uma chamada interworking (geralmente uma chamada para o serviço SW56) foi encerrada. |