LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Award-winning online meeting software. Discover GoTo Meeting.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Account and Billing
  • Account admin
  • Manage Settings
product logo
Back button image Back
Back button image
product logo

Change Custom Settings (Administrator)

There are many custom user settings admins can make including changes to audio numbers, conference management, in-session announcements, and emails.

Change Settings

Admins can change the following custom settings for users and groups.

  • Long distance numbers
  • Toll-free numbers
  • Participants enter conference muted
  • Conference can continue after organizer leaves
  • Record conference
  • Security code for each conference
  • Client charge code
  • Prompt participants for names when joining
  • Announce arrival of each participant
  • Announce departure of each participant
  • Automatically send attendee report to organizer
  • Automatically send recording link to organizer

Add Custom Fields

Admins can define custom fields (e.g., attributes) that will appear on the User Details page for each user on their account by clicking Admin Settings in the left navigation, scrolling to the "Custom Field" section, then clicking Add a Custom Field (the custom field can include numeric and alpha characters).

When admins view the User Details page for a user on their account, the new custom field will be displayed. The new field will also be included in the search results when the administrator performs a search on the Manage Users page, so that all users with that defined attribute will appear.

A column for custom attributes will also appear in the Activity Report, the Usage Report, Meeting History Report and the Scheduled Meetings Report.

  • To edit a custom field, admins can click the name of the field, make the desired changes and click Save.
  • To delete a custom field, admins can click the Trash icon next to the desired field.

Audio Settings

Admins can change the audio setting for selected users or groups by selecting a setting or feature and then choosing 1 of the following options when prompted:

  • On – By default, this feature is turned on (enabled), but the organizer can turn off (disable) this feature.
  • Off - By default, this feature is turned off (disabled), but the organizer can turn on (enable) this feature (only available for audio settings).
  • Disabled – The organizer cannot use this feature. The option is locked in the organizer web app.
  • Required – The organizer must use this feature. The option is locked in the organizer web app.
Note: For feature settings that require the organizer to further select countries, click the Countries link under the Details column. Select the countries check box and click Save to apply your selection.

Related Articles:
  • In-session Announcements (Administrator)
  • Conference Management (Administrator)
  • How do I manage default product settings for new users? (Admins)
  • Create Reports (Administrator)

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC