HELP FILE

Create Reports (Administrator)

Admins can create reports to view data on organizers and past activity sessions (data is stored for 1 year from the conference start date). If an organizer has just ended a session, it may take up to 15 minutes for the session to appear in your reports.

Accounts Report Types

  • Activity Report — Shows a summary of each organizer’s product usage.
  • User Status Report — Shows the current role(s) of each user on your account.

OpenVoice Report Types

  • Billing History Report — Shows details about OpenVoice usage by call type.
  • Rates and Phone Numbers Report — Shows billing rates and phone numbers by call type.
  • Usage Report — Shows details about OpenVoice usage in your organizer’s conferences.
  • Conference Room Report — Shows details about OpenVoice conference room and organizers.

Create a Report (Administrator)

  1. Log in to the Admin Center.
  2. In the left menu, click Create Reports
  3. Select the desired type of report in the drop-down menu.
  4. Choose a date range either within the past year or between specific “From” and “To” dates.
  5. Select users or groups. You can filter the following:
    • All users, individual users, or multiple users
    • All administrators, individual administrators or multiple administrators
    • All managers, individual managers or multiple managers
    • Ungrouped users
    • Seats (i.e., GoToMeeting, GoToWebinar, GoToTraining, OpenVoice)
    • Groups
  6. Select Excel or HTML, and click Create to view information on your account and users.