Toll-Free Numbers FAQs

Review frequently asked questions about Enhanced Audio (Toll-Free & Call Me).

What is Enhanced Audio (toll-free number & Call Me?

If you have a paid subscription plan, your built-in audio options automatically include long distance (toll) phone numbers for over 30 countries. Your attendees will be responsible for charges billed from their own telephone provider when they use these phone numbers to dial in to the audio conference. In addition, you can also provide toll-free phone numbers with enhanced audio. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference. Call Me allows you and your attendees to receive a phone call from GoToMeeting when a session starts to automatically connect you to the audio conference without dialing in! 

See Provide Toll-Free Phone Numbers for more information.

Note: To minimize billing charges, any attendee who joins a session before the organizer will be disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes, along with the minutes incurred by any attendees waiting for the event to start.

How much does it cost to use Enhanced Audio?

Per-minute charges are based on your service contract, and minutes are calculated per participants (e.g., if 3 participants dialed in to your session for 10 minutes each using the toll-free option, you will have used 30 minutes of your plan). Those who join by regular toll numbers are charged rates based on their own long distance provider. There are no additional charges for those who join a session using VoIP.

How am I billed for Enhanced Audio?

You will receive a separate monthly invoice from LogMeIn for any toll-free minutes used by you and your attendees.

How do I add the toll-free option to sessions that I've already scheduled?

For any sessions that were scheduled prior to purchasing Enhanced Audio, the regular toll-based conference numbers will automatically be replaced with the toll-free numbers. We recommend you resend the session invitation to participants so they have access to the new toll-free audio information. The Meeting ID and URLs will stay the same, and the new toll-free number will be provided to attendees in the Waiting Room as well as in the Audio pane of the Control Panel.

Will I use the same toll-free number for each session?

No. As with existing sessions, each session has a unique toll-free number and access code. If you wish to reuse the same audio options for your sessions, check the Recurring meeting box when scheduling. Once you do so, the toll-free numbers and access code remain the same.

How do I schedule a session with toll-free numbers?

For which countries do you offer international toll-free & long distance (toll) service?

Is there anything different about recording a session with enhanced audio?

No. Whether you or your attendees join with VoIP, long distance, or toll-free audio, you can seamlessly record audio. Open Preferences > Recording > Use GoToMeeting integrated audio.

What is Call Me?

Call Me is one of GoToMeeting's phone audio options and is the easiest way for you and your attendees to join the audio conference of a GoToMeeting session via telephone. Powered by Toll-Free Numbers & Call Me, it is a customer favorite for participants who wish to connect via telephone because it allows you to simply enter your phone number and wait for the phone to ring. No access codes, no Audio PIN – just answer the phone and press #!

Learn more.

How can I cancel Enhanced Audio?

If you'd like to cancel your Enhanced Audio service, please click Call Support at the bottom of this article to talk to a Customer Care representative.