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How do I change my Windows desktop app preferences? (Classic)

    Whether you are an organizer or an attendee, you can change your desktop app settings at any point. Any changes will be applied to future sessions.

    Open the desktop app preferences

    You can access the Preferences window in any of the following ways:

    • Before or during a session, right-click the Daisy icon in your system tray and select Preferences.
    • During a session, select GoTo Meeting > Preferences in the top navigation or the Settings icon at the bottom of the Control Panel.

    Change start up preferences

    These settings determine how the GoToMeeting desktop app is launched and updated.
    • Start – Choose whether GoTo Meeting should launch as soon as you log in to Windows (default setting) or whether it should wait until you open it manually.
    • Sign in – Request that GoTo Meeting automatically sign you in to the desktop app by checking the "Remember me" box. This will allow you to start and join meetings faster.
      Note:  If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.
      • Show me desktop notifications – Disable or enable the informational pop-up windows that sometimes appear on your screen.
      • Remind me of upcoming Meetings – Disable or enable the reminder pop-up windows that notify you when your scheduled sessions are due to begin.
    • Automatic Updates – Choose whether to allow the desktop app to proactively install new versions of the desktop app, which will get you into sessions faster (recommended). See Use Automatic Updates to learn more.

    Change general preferences

    These settings determine how the GoTo Meeting desktop app saves your files and displays your name during session.

    • Save chat logs – Choose whether you want to save a transcript of the chat messages from each session you join. If enabled, they will save to your computer in the folder location displayed. Click Browse to change the location where they're saved.
    • Session Identity – Choose whether you want the desktop app to remember and display your name and email address in the Attendees pane each time you are in session. This allows you to avoid having to fill in your name and email address each time you join someone else's session.

    Change meeting preferences

    These settings determine the features and tools that are available during the session (some apply to the organizer, while others apply to their attendees).

    • Mute upon joining – By default, when you first join a session, your audio is automatically muted. This helps us preserve your privacy and improves the audio experience by reducing the feedback and background noise that is created when multiple attendees are joining the session simultaneously.
    • Hide panes from attendees – Choose to hide the Attendees pane and/or the Chat pane from the Control Panels of your attendees by selecting the check boxes. Note that hiding the Chat pane will prevent your attendees from being able to chat with you or each other during the session.
      Note:  Panes will only be hidden from attendees; co-organizer will continue to see the hidden panes.
    • Create a welcome message – Choose to have a default "welcome" message automatically appear in the Chat pane of each attendee as they join the session. Note that this message will apply to each session that is run while it is enabled.
    • Show primary meeting controls – Choose to always display the primary meeting controls (Mic, Screen, Camera, and Leave icons). This setting is available in the new GoTo Meeting experience only.
    • Hide notifications – You can choose to show or hide the pop-up notifications that appear throughout your sessions.
      • Chat bubbles – These notifications show you a preview of incoming chat messages when your Chat pane is closed.
      • Arrival and departure messages – These notifications appear each time an attendee joins or leaves a session.
      • Presenter change messages – These notifications appear each time a new Presenter is selected.
      • Keyboard/mouse controller change messages – These notifications appear each time attendees are given keyboard and mouse control.
      • Organizer promotion messages – These notifications appear each time an attendee is promoted to organizer during a session.
      • Usage tips – These notifications occasionally appear with useful tips and tricks.

    Change recording preferences

    These settings determine how your sessions are recorded and where those recordings are saved.

    Note: Be sure to check your audio device settings under Audio preferences. Mac users can only view meetings recorded in the Windows Media Player format.
    • Audio recording You can choose which parts of the audio conference are included in your session recordings.
      • Don't record audio: Recordings will only include the Presenter's shared screen.
      • Use GoToMeeting integrated audio: Recordings will include the voice of everyone who connected to audio via mic and speakers (VoIP) or dialed in via phone (PSTN).
      • Use your own audio service: Uses a microphone to record the organizer's voice, while a phone patch device will record everyone else who speaks (requires a physical input device).
    • Conversion reminders You must convert you session recordings in order to make them viewable for other individuals. The Recording Manager will appear automatically at the end of each recorded session as a reminder to convert the recording file, but you can choose to disable this reminder.
    • Location of recording files By default, your raw recording files will be saved to the Documents folder on your computer. You can change this location at any time by clicking Browse and selecting a new location. View How do I find my recordings? for more information.

    Enable email integration preferences

    This setting allows you to enable an integration between GoTo Meeting and your third-party email application (e.g., Microsoft Outlook or IBM Lotus Notes). For Outlook users, this creates an Add-In menu that takes you to to GoTo Meeting to host, schedule or join a meeting. You can alternately use the Outlook Plugin which lets you schedule and host and join from with Outlook. See GoTo Meeting for Microsoft Outlook.

    • Use GoTo Meeting with By enabling this check box, you will allow GoTo Meeting to form an integration with the email application that you use on your computer.
      • Microsoft Outlook – This will allow you to schedule and manage your meetings directly within Microsoft Outlook (v2000 or later). You will need to install the Outlook Calendar Plugin in order to use it.
      • IBM Lotus Notes – This will allow you to schedule and start meetings directly within Lotus Notes (v6.5 or later).
      • My default email application – This will allow you to integrate GoToMeeting with a MAPI-compliant email/calendar program other than Outlook or Lotus Notes. Depending on your email application's capabilities, integration with MAPI-enabled programs allows for features such as automatically adding meetings to a calendar and automatic creation of email messages with meeting information.
      Note: You must restart your email application in order for changes to be applied.

    Change connection preferences

    Does something feel off with your meeting? You can test your GoToMeeting connection while in session to find out for sure. See Join a Test Session to learn more.

    1. Under "Test your GoTo Meeting connection", click Test Connection.
    2. Under "Test Results", you'll see one of the following messages:
    Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToMeeting . If you don't have a proxy, please check to see that you have the minimum system requirements.

    Change audio preferences

    These settings allow you to select and test the audio devices that you use to connect to audio via VoIP. See Audio Help and FAQs for troubleshooting assistance.

    • Microphone setup – Select which audio device you want to use as your microphone. Note that while some devices may have a built-in mic (such as a webcam), they might not pick up your voice as clearly as a dedicated microphone would. You can use the visual meter to see how well each device in the drop-down menu picks up your voice.
    • Speakers setup – Select which audio device you want to use as your speakers. You can click Play Sound to have a short soundtrack play so that you can verify that your selected speakers are working properly.

    Change webcam preferences

    These settings determine the display format of your webcam, and also allow you to preview your webcam.
    Note: If you do not have a webcam connected to your computer, you will not see the settings on this tab.
    • Webcam preview – This will show you your live webcam feed, allowing you to make sure everything looks the way you want it to before you broadcast it to other session participants.
    • Camera settings – This will show you the make and model of the device being used as a webcam. If you have multiple devices connected, you can choose the desired one from the drop-down menu. You can click Advanced – Open the device's Properties window and make advanced changes. These options will vary depending on the setting provided by your webcam manufacturer (e.g., brightness/contrast, zoom, light compensation).
    • Display format – Choose to adjust the aspect ratio of your webcam (i.e., have it displayed in "normal" or "widescreen" view).