GoTo Meeting Attendee Guide (Classic)

Set up your audio and camera

When you first join, you're prompted to choose which audio method and camera you'd like to use and how you'll appear in the meeting upon launch. Select the Settings icon to switch audio modes or devices.

Select Computer to use your computer mic and speakers (also known as "VoIP").
Select Phone to use your phone to dial in to the audio conference or to have GoTo Meeting call you.

How do I mute and unmute myself? (Classic)

You can easily mute and unmute yourself from any method of connection (desktop app, browser-based Web App, mobile app).

There are a few things to keep in mind when using mute:

If the organizer has muted you, you will still be able to unmute yourself if desired.
If you dialed in to the audio conference using your phone, you must enter your Audio PIN in order to use the Control Panel for muting. Alternatively, you can use keypad commands to mute yourself.

Mute/unmute from the desktop app

Select the Mic or Phone icon at the bottom of the GoTo Meeting Viewer or top of the Control Panel.

Mute and unmute from the web

Select the Mic icon in the lower toolbar. If you're unmuted, the icon glows white. If you're muted, the icon is black and has a slash across it.

Mute and unmute from the mobile apps

Tap the Mic icon in the lower toolbar. If you're unmuted, the icon is green. If you're muted, the icon is red.

How do I share my camera on the desktop app? (Classic)

Share your camera and meet face-to-face with other meeting attendees! Up to 25 different cameras can be shared at once.

Attention: We have a new GoTo app! This article covers the classic GoTo Meeting experience. View Share My Camera for the new GoTo app.

Preview your webcam

Put your best face forward and get ready for business! You can preview how others will see you, what’s around you or behind you, and ensure that others see only what you want them to see before you share your webcam. Learn more.

Share your webcam

To share your camera, select the Camera icon in the Viewer or Control Panel.

Hide your webcam

To help save some space on your screen or to help improve your internet speed, you can hide the cameras that are being shared. Select the Camera Feed drop-down menu in the Viewer or Control Panel and Hide Everyone.

Stop sharing your webcam

When you stop sharing your camera, your camera feed will be replaced with your initials or profile picture. Stop sharing by clicking the Camera icon in the Viewer or Control Panel.

Send webcam requests to other attendees

Note: This feature is available to organizers and co-organizers only.

In the People pane, click the Arrow icon next to the desired attendee.
Click Send Webcam Request.

How do I share my screen on Windows? (Classic)

Presenters can share their screen to attendees during a meeting at any point. You can choose to share one or more of your monitors or even a single application. You can also show a clean Windows desktop to hide icons and the task bar, as well as blank out the background, so that the focus remains on the content you are presenting to your attendees.

Share your screen

In the lower toolbar, select Screen Share. If you minimized the Viewer, select the Screen Share icon in the Grab Tab.
Share from the following options:
- Screen of main monitor, secondary monitor or both monitors – This shares the entire screen of one or both of your monitors (if more than one is configured). Be sure to close any windows you do not want to share before proceeding.
- Clean screen checkbox or Screen of main monitor, secondary monitor or both monitors (CLEAN) – This shares your screen, but also hides your background, task bar and desktop icons. Be sure to close any windows you do not want to share before proceeding.
- Application – This shares only the specific application that you select and hides the rest of your screen.
  Note: Sharing with "Screen (Clean)" and "Rectangle (Labs)" are not available to Mac organizers. If you wish to share a PowerPoint presentation on a Mac, you must first put the presentation into slide show mode and then select "PowerPoint Slide Show" in the Application window. If you do not, attendees will continue to see the main PowerPoint window instead of the slide show, and they will not see your slides advance.
Click Share. The Screen icon will glow green when your screen is being shared with other attendees.
If you want to allow all meeting participants to share their screen without permission, view How do I give attendees full access to screen sharing?.

Pause/restart screen sharing

When you pause screen sharing, the image of the screen currently being shown will freeze until you stop or restart the broadcast.

On the shared screen, select Pause Sharing in the top menu.
To restart screen sharing, select Resume Sharing.

Stop sharing your screen

When you stop screen sharing, attendees will see the Hallway again and a message that the organizer's screen is not being shared.

Select the Screen icon in the Grab Tab.
The Screen icon will go from green to gray.

How do I send chat messages and save chat logs? (Classic)

You can exchange instant chat messages with other participants during a session. If desired, organizers can save a chat log after the session ends to review messages later or download the log if the session was recorded.

Chat with others

Select the Chat icon in the top toolbar.
Use the "Send to" drop-down menu to choose the recipients of the message.
- Everyone – All participants will see the message in their Chat pane.
- Organizer(s) only – All organizers will see the message in their Chat pane.
- Individual attendee – Only the selected organizer or attendee will receive the private message.
Type your message, then select Send.

Save the chat log

Organizers and co-organizers can save a log of the chat messages as a Rich Text file (.RTF). The log only includes messages that you saw – any private message sent between other attendees will not be included. Alternatively, you can download the chat transcript if the meeting was recorded.

Attention: We have a new GoTo app! This article covers the classic GoTo Meeting experience. View How do I save and access chat messages? for the new GoTo app.

Select GoTo Meeting in the toolbar, then Save Chat Log.
Choose a location on your computer and change the name if desired.
Select Save.

Explore other tools

The GoTo Meeting menu offers additional features and tools for you to use during you session, including checking your sound, saving your chat log and configuring your application preferences.

To access the drop-down menu, select GoToMeeting at the top of your control panel.

Edit your name and email

This option will change the name and email address that is displayed to everyone in the Attendees pane (as well as the "Talking" section at the top of the control panel).

Change the display language

You can change the display language of the GoTo Meeting control panel to Spanish, French, Italian, German, Chinese, Japanese, Korean, Portuguese (Brazil), or English.

Configure preferences

All other settings for GoTo Meeting can be accessed from the main Preferences window. Select Preferences to open the window.