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Migrating from GoToAssist to GoTo Resolve

You can learn from this article what benefits does GoTo Resolve offer over GoToAssist.

Why would you switch over to GoTo Resolve?

More features, better support, same price.

Supporting flexible work requires powerful remote support features, which you can find in both GoToAssist and GoTo Resolve. But GoTo Resolve takes it a few big steps further as an all-in-one IT management solution. See our pricing page for information on the available plans and features.

One solution does it all.

Resolve empowers IT teams not only to solve problems, but to get ahead of them. It includes all the remote support features in GoToAssist, plus added device management, background access, ticketing, and automation. It’s everything you need to simplify and streamline your operations.

GoTo Resolve also tackles support issues from start to finish, from logging a problem discussed in Microsoft Teams to remotely resolving the issue, all in one platform.

What additional features do you get by switching over to GoTo Resolve?

Here are the GoTo Resolve features that you miss in GoToAssist:

  • Mobile Agent App Console
  • File Manager
  • Multi-Agent Collaboration
  • Remote Terminal Access
  • Background File Manager
  • Remote Execution
  • Device Quick View
  • Unified GoTo Admin
  • Zero Trust Access Controls
  • Incident Management
  • Conversational Ticketing via Microsoft Teams/Zendesk Integrations
  • Email Ticket Submission
  • Integrated Remote Support
  • Unlimited Helpdesk Services (for example, HR-help, IT-help, Finance-help)
  • Patch Management
  • Alerting
  • Antivirus
  • Antivirus Management

Migrating from GoToAssist to GoTo Resolve involves the following steps:

Article last updated: 24 April, 2023