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Migrating from GoToAssist: Add a device to GoTo Resolve

    You can add Devices to your GoTo Resolve account in the Devices page of the Console.

    Remember: To add devices to GoTo Resolve, you must have a signature key.
    1. In the Console, go to the Devices page.
      Note: If you have multiple accounts select your organization in the top-left corner next to the GoTo Resolve logo.
    2. Click Add new device in the top-right corner.
      Tip: You can also add a device directly to a group. See What are device groups?

    3. Select the Windows installer, the macOS installer or the Android installer based on the operating system you use.
      Important: Do not rename the downloaded installer because that prevents you from starting remote control sessions or run Remote Execution jobs on the deployed device.
      Note: Mass installer for Windows and macOS are not available in the Free plan.
      Note: Once the download is complete you can either run it on the device you are currently on, which will add GoTo Resolve to the device you are in front of, or use the installer on other devices.
    4. Your device will appear in the list of Unverified devices once installed. When prompted, enter your signature key.
    Parent article: Migrating from GoToAssist to GoTo Resolve
    Previous article: Migrating from GoToAssist: Remove a GoToAssist user
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    Article last updated: 27 October, 2022