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Upgrading from GoToAssist: Remove a device from GoToAssist

Regardless of having GoToAssist v4 or v5, you have to remove your devices from your GoToAssist account.

For GoToAssist v4 users

Note: V4 is the original product, with a desktop-only application.
  1. Sign in at and select your desired device group in the lower navigation on your dashboard.
  2. To select a single device, click the Device icon next to the device name. To select multiple devices, hold the CTRL key and click the Device icon for each device you want to select.
  3. Click Delete in the lower navigation.
  4. When prompted, click Delete Device(s) to confirm.

For GoToAssist v5 users

Note: V5 is the newer offering, with both desktop and web-based application.
  1. Sign into the Console at
  2. From the Devices tab select the device group containing the device you want to remove.
  3. Hover over the row of the device you want to delete and click the Remove icon.
  4. Confirm your choice by clicking Remove.
Article last updated: 30 October, 2023