Upgrading from GoToAssist: Self-service flow in the product
To upgrade from GoToAssist and access the self-service flow in the product, follow these steps:
When you move your unattended devices to GoTo Resolve, you have the option of going through a self-service migration flow or getting assistance. During the transition, your GoTo Assist data and settings will be transferred to GoTo Resolve, but your current device groups and settings will not be moved over. Any devices that you upgrade during the trial will coexist in both GoTo Resolve and GoTo Assist until you choose to upgrade them. The process is designed to have minimal impact on your remote support operations, with a connection checker in place to ensure a smooth transition. Before migrating, make sure to review the specific system requirements for using GoTo Resolve. Technical support will be available to assist you during the transition, and you can rest assured that there will be no downtime or disruption to your service. After completing the transition, remember to uninstall the GoTo Assist endpoint from your device, and make sure that your agents follow a specific checklist to ensure a seamless upgrade process.
Removing devices from GoTo Resolve
- Select your online Assist devices that you want to remove from your GoTo Resolve instance and click Import all devices.
- Click Remove devices.
Results: The selected devices will be removed from your GoTo Resolve instance.
Importing devices from Assist to GoTo Resolve
- Select your online devices which you want to import and click Import all devices.
- Click Import to GoTo Resolve.
- Click Import (x number of) devices in the confirmation dialog.
- Do not close GoTo Resolve during the import process.
Results: You devices will be displayed in the Individual devices list in the Devices tab. You can easily identify these devices from the Product version column.