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Forwarding incoming calls while you’re on vacation or busy will ensure your callers can speak with someone even though you’re unavailable. These star codes allow you to override your line’s dial plan and forward all inbound calls to an internal extension or external phone number. This is nice if you don’t know how to enable call forwarding from your phone’s menu or if your phone doesn’t support this feature.

Turn on call forwarding

Note: This overrides any call forwarding settings configured from the phone’s menu. Calls are still forwarded if the phone goes offline afterward.

1. Dial *72 from your phone.

2. When you hear a dial tone, enter the internal extension or external phone number you want calls forwarded to.

  • If your system admin has enabled Block Caller ID on the phone number used by your line, your caller ID will remain blocked when forwarding to an external phone number.

3. Hang up.

Turn off call forwarding

Note: This does not disable any call forwarding settings configured from the phone’s menu.

1. Dial *73 from your phone.

2. Hang up.