HELP FILE

How do I turn call forwarding on and off?

Use star codes to forward incoming calls to an internal extension or external phone number while you’re unavailable to ensure your callers can still speak with someone.

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  1. Dial *72 from your phone.

    Note: This will override any call forwarding settings configured from the phone’s menu. Calls are still forwarded if the phone goes offline afterward.

  2. When you hear a dial tone, enter the internal extension or external phone number you want calls forwarded to.

    Note: If your system admin has enabled Block Caller ID on the phone number used by your line, your caller ID will remain blocked when forwarding to an external phone number.

  3. Hang up.
  4. To turn off call forwarding, dial *73 from your phone and hang up. This does not disable any call forwarding settings configured from the phone’s menu.