HELP FILE

How do I set up JBC status alerts?

Jive Business Continuity (JBC) provides an automatic, on-site, emergency backup for a Jive system. We’ll notify you immediately when a JBC device goes offline or is in failover mode to help you proactively resolve any issues.

You must have admin or super admin permissions.
  1. Verify you have a JBC device installed on your system.
  2. Log in at https://my.jive.com/alerts.
  3. From JBC Status Alerts, enable the following:
    Setting Description
    Send alert when a JBC device is offline A JBC device is considered offline when it is unable to communicate with Jive. For example, a JBC device has no power or cannot reach the Internet.
    Send alert when a JBC device enters failover mode A JBC device enters failover mode when it is unable to communicate with Jive while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a JBC device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.
    Setting Description
    Send alert when a JBC device is offline A JBC device is considered offline when it is unable to communicate with Jive. For example, a JBC device has no power or cannot reach the Internet.
    Send alert when a JBC device enters failover mode A JBC device enters failover mode when it is unable to communicate with Jive while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a JBC device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.
  4. Enter the email address for each alert recipient.
Alerts will come from noreply@jive.com, so make sure not to mark this address as SPAM or junk mail.