HELP FILE

Online Billing and Payments is an electronic payment service that allows specific users to view and pay (including automatic payments) their Jive invoice online.  This tool is easy-to-use, fast, convenient, and provides a central location for your invoice history. We will continue to add new features to improve your billing experience.

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Note: We take your privacy and security seriously. All payments are secured with 256-bit encryption and our team logs all billing activity on your account. If there is ever suspicious activity, these logs can be requested from our Billing Department to verify all access, payments, and changes were authorized.

1. Log in at my.jive.com/billing.

2. From the Billing History tab > Current Balance section, click [PAY TOTAL].

3. Choose the amount you’d like to pay.

4. Verify your Payment method. Click CHANGE if you’d like to pay with a different card or bank account.

5. Optional—Toggle Autopay on or off.

6. Verify your Payment receipt email address. Click CHANGE if you need send the receipt to someone else.

  • Payment receipts can only be delivered to a single email address. If you need to deliver your receipts to a group, use an email alias (e.g. sales@guthrie.com) or create an auto-forward rule in your email client.
  • The payment receipt will come from noreply@jive.com, so make sure this address is not marked as SPAM or junk mail.

7. Click [PAY NOW].

  • If your services have been shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
  • Payments that were declined can be resubmitted after one hour.