How do I control who has access to my billing portal?
GoTo Admin
If your billing portal looks like this:
- Sign in to GoTo Admin.
- From the top navigation menu of your admin portal, select
then select Billing to launch your associated billing portal in a new tab.Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your billing portal.
- From Manage Billing Admins, choose what you would like to do:
- Edit an existing billing admin
- Delete an existing billing admin
- Add a new billing admin
Results: Please note that this does not automatically give this user access to your GoTo Admin account. This assignment as a billing admin is specific to accessing the billing portal only and does not replace the need to assign the appropriate user roles in the admin portal.
If your billing portal looks like this:
In this billing portal, you do not have the ability to add billing admins independently from your admin portal. Access to this billing portal is controlled through the use of assigned roles in your admin portal. Currently, any users assigned to the Super admin or Admin role would have access to this billing portal through the app switcher.
PBX Administration
Give user/user group billing permissions
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Permissions in the left navigation menu.
- From , select the user or user group that needs billing permissions.
- Check the necessary billing Permissions:
Option Description View Invoices Users have access to view invoices for the account. Pay Invoices Users have access to pay invoices for the account. This permission is dependent on them having the View Invoices permission. - Save your changes.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select
. Save your changes.