HELP FILE


Quali sono le autorizzazioni di sistema?

Di seguito è riportato l’elenco di tutte le autorizzazioni del sistema e relative descrizioni.

Importante: ti preghiamo di scusare le imperfezioni che troverai; stiamo lavorando per migliorare la tua Support Center! Stiamo trasferendo tutti gli account a una nuova esperienza di amministrazione. L’articolo seguente è destinato agli amministratori che usano https://my.jive.com/pbx per amministrare il loro account. Se sei un amministratore che usa https://admin.goto.com, visita il nostro sito di supporto di GoTo Admin per assistenza.

Generali

Tabella 1. General Permissions
Autorizzazione Descrizione
Super amministratore Users have access to modify all aspects of your system, including Contact Center.
Configura PBX Users have access to modify all aspects of your system except permissions.
Edit Emergency Location Addresses — Coming Soon Users have access to manage Emergency Locations on the left sidebar. This permission is dependent on them having the Configure PBX permission.
Visualizza fatture Users have access to view invoices for the account.
Paga fatture Users have access to pay invoices for the account. Per questa autorizzazione gli utenti devono disporre anche dell’autorizzazione Visualizza fatture.
Visualizza report Users have access to system call reports and the real time and history pages in Contact Center.
Access Call Recordings Users have access to listen to any available call recordings in the call reports.
Tabella 2. Sicurezza dell’account
Impostazione Descrizione
Phone Number Transfer PIN A four to eight-digit pin used to protect your phone numbers from being transferred without your authorization.

Composizione

Tabella 3. Dialing Permissions
Autorizzazione Descrizione
Internal Users can dial internal extensions.
Local Users can dial local numbers inside the area code defined on their line.
Domestic Long Distance Users can dial long distance numbers (including toll free numbers) outside the area code defined on their line, but within their country.
Nota: This permission may not be applicable to all countries.
Domestic Mobile Users can dial mobile numbers. This allows user permission control in countries where it is more expensive to call mobile phones.
Nota: This permission may not be applicable to all countries.
International Users can dial international numbers outside the region defined on their line; including US Territories and Foreign States. See our international rates.
Toll Numbers Users can dial numbers that assess per-minute charges (e.g., 1-900 numbers).
Malicious Area Codes Users can dial international numbers that are listed under NANPA (i.e., they are ten-digit dialable). These have extremely high per-minute rates and are often involved in scams.

Rete

Tabella 4. Automatic Network Authorization
Impostazione Descrizione
Automatically Authorize Network with Provisioning Automatically adds a device’s network to the network list with registration privileges when it requests provisioning via HTTP. I dispositivi che eseguire il provisioning su TFTP non vengono automaticamente aggiunti a questo momento (ad esempio quelli Cisco 7940 e 7960 e alcune apparecchiature Cyberdati). Impostare una data di scadenza per le reti autorizzate in base alle necessità. An expiration of 0 days means the authorization will never expire.
Allow Non-Admins to Authorize Own Network Allows users to navigate to https://‹domain›.onjive.com/addNetwork (where ‹domain› is replaced with your unique domain found in parentheses at the top of the admin dashboard) to authorize the network currently being used. La rete viene quindi concesse ai privilegi di iscrizione e provisioning. Impostare una data di scadenza per le reti autorizzate in base alle necessità. An expiration of 0 days means the authorization will never expire.

Argomenti

Tabella 5. Prompt Recording Permissions
Descrizione
Users can record sound clips and other users’ directory names on the system. Click on a user or user group to go to its settings.

Monitoraggio

Tabella 6. Monitoring Permissions
Impostazione Descrizione
Use Simple Monitoring Permissions Users can monitor all lines on the system (full monitoring access).
Use ACL Monitoring Permissions Users can only monitor specific lines on the system (limited monitoring access).

VM/Fax

Tabella 7. Voicemail Box Access Control
Impostazione Descrizione
Use ACLs System admins control voicemail access from the Voicemail tab for each line, ring group, and shared voicemail box on the system. Only users listed within Permitted Users/Groups will be granted access to the voicemail box controls.
Use Voicemail Box Passwords The default voicemail access method where passwords are set to each individual mailbox. If multiple people need to access a voicemail box, the password must be communicated to each user.
Tabella 8. Receiving Faxes to Email
Impostazione Descrizione
Allow Fax-to-Email Users with a direct phone number can receive incoming faxes to their email.