Annotation Tools
Annotation tools allow you and the customer to create and erase illustrations on the shared screen. This ability can assist you in focusing the customer's attention on a particular area when guiding customers during support sessions.
Use annotation tools
- Select an annotation tool, as follows:
- While viewing the customer's screen, click the Annotation icon
in the Viewer toolbar (or select Draw in the menu). - While sharing your own screen, click the Annotation icon
in the Chat box toolbar (or select Screen Sharing in the menu).
- While viewing the customer's screen, click the Annotation icon
- Select the desired annotation tool (Pen
, Highlighter 
or Arrow Stamper 
).
- Click and drag the pointer on the screen to create the desired drawings.
Erase annotation drawings
Erase all existing drawings in any of the following ways:
- Click the Annotation icon in the toolbar and select
Erase Drawings. - Select Draw > Erase Drawings from the menu.
- Right-click the shared screen and select Erase Drawings.
Keyboard shortcuts
Note: Hot keys must be enabled in Viewer Preferences in order to use these keyboard shortcuts.
- Hold the Shift key while dragging the mouse to draw in a straight line.
- Press F11 on your keyboard to automatically switch to the Pen tool .
- Press F8 on your keyboard to automatically switch to the Highlighter tool .
- Press F9 on your keyboard to automatically switch to the Arrow Stamper tool .
- Press F12 on your keyboard to erase all drawings.
Article last updated: 27 September, 2022
