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Access Optional Features

Access to many of the features and tools within the GoToAssist Corporate HelpAlert and Customer applications is dependent upon your account's configuration. If you do not see or are unable to use one of the features listed below, it may not be enabled for your account.

You can inquire about the specific configuration for your account, or learn more details about our available options. To do so, please get in touch with our Customer Care team by selecting Contact Support on this article.

Web-based chat features

Chat box and Viewer features

Optional HelpAlert application features

Optional session transfer and collaboration settings

  • Transfer support sessions to another representative.
  • Include the previous chat log when transferring sessions.
  • Invite other representatives to join the session as well (i.e., session collaboration).
Article last updated: 2 November, 2022