Manage the settings for query alerts in the Preferences window.

1. Click the Preferences icon in the HelpAlert toolbar and select Alerts.
2. Make the desired changes, as follows:

   Pop-up Alerts - When an incoming query is received, the representative receives an alert via pop-up window (if enabled below).

   • Select how long the initial alert window is displayed.
   • Enable/disable notification sounds and initial alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).

     Reminder Pop-Up Alerts - When an initial alert window is closed but the incoming query is not addressed, the representative receives reminder alerts via additional pop-up windows (if enabled below).

   • Select how quickly a reminder alert appears once the initial alert has been closed, and how long the reminder alert window is displayed.
   • Enable/disable notification sounds and reminder alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).
     Note: For more information about the Save as configuration file... option, please see Save and Share HelpAlert Preferences.
3. Click OK when finished.