Subscription Management - GoTo Connect Support

Subscription Management

View, modify, and upgrade product subscriptions and their add-ons.

Before you begin: You must be a billing admin to access the billing section in GoTo Admin.

The billing section described in this article will only be visible if you are the billing admin for your account.

View current subscriptions

Sign in to GoTo Admin.
From Billing, select Subscriptions.
Troubleshooting: Please excuse our mess as we work to improve your billing experience. If you do not see the options above, this feature is not yet available for your account. Please refer to How do I manage my product licenses?
View your current trials and/or subscriptions, licenses, renewal dates, etc.

Add a trial subscription

Sign in to GoTo Admin.
From Billing, select Subscriptions.
Choose an available trial under the Recommended for you section and then select Start trial.
Result: The trial will be active immediately.
Select the trial subscription to manage its details.
Optional: Add additional options to the trial subscription or upgrade to a paid subscription when ready. Refer to Modify a subscription below.

Modify a subscription

Sign in to GoTo Admin.
From Billing, select Subscriptions.
Select a subscription to manage its details and/or choose available add-ons and upgrades.
If prompted, enable Monthly or Annual billing and then select Add to cart.
Select Checkout.
If prompted, enter payment details.
Review the order details and select Buy now.

Article last updated: 17 January, 2023

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