Make payments and manage my payment methods
Learn how to pay your bill, change your payment methods, and use autopay in your billing portal to avoid a disruption of service.
If your billing portal looks like this:
Before you begin: You must be a
billing admin to access the billing portal.
Only one payment method can be kept on file at a time. We accept all credit/debit cards. The card on file will automatically be charged
according to the payment plan you choose when signing up (monthly/annually).
- Sign in to GoTo Admin.
- From the navigation menu, select Billing to launch your associated billing portal in a new tab.
Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.
- From Payment Methods, select Replace Credit Card.
- Make any needed changes.
- Select Add when finished.
If your billing portal looks like this:
We accept most credit/debit cards (Visa, Mastercard, American Express, and Discover), ACH, or check. We also take your privacy and security seriously, securing all payments with
256-bit encryption. If there is ever suspicious activity, select the
Contact Support button in this article to request logs of all billing activity on your account.
- Sign in to GoTo Admin.
- From the left navigation menu, select Billing to launch your associated billing portal in a new tab.
Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.
- To add a new payment method:
- Select , choose your payment type.
- Complete the required fields and then select Add.
- To turn on autopay:
- Select .
- Choose your Default Payment Method and then toggle Autopay on (or off).
- To pay your bill online:
- Select .
- Choose your payment method and then select Submit. You should have an on-screen message confirming that your payment was received. You will also see your invoice status change from Due to Paid. If your payment is declined, you can resubmit after one hour. If your services were shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
- To change your default payment method:
- Select .
- Select Default next to the method you want as your default.
Article last updated: 14 November, 2024