How do I make payments and manage my payment methods?
If your billing portal looks like this:
![](https://assets.cdngetgo.com/42/50/3e2e81aa471ba181810b352d5a52/ssp-billing.png)
- Sign in to GoTo Admin.
- From the top navigation menu of your admin portal, select the app switcher icon
then select Billing to launch your associated billing portal in a new tab.
Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.
- From Payment Methods, select Replace Credit Card.
- Make any needed changes.
- Select Add when finished.
If your billing portal looks like this:
![](https://assets.cdngetgo.com/98/73/1802612d4ba28e09d4bb9226798d/jive-billing-test.png)
- Sign in to GoTo Admin.
- From the top navigation menu of your admin portal, select the app switcher icon
then select Billing to launch your associated billing portal in a new tab.
Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.
- To add a new payment method:
- Select , choose your payment type.
- Complete the required fields and then select Add.
- To turn on autopay:
- Select .
- Choose your Default Payment Method and then toggle Autopay on (or off).
- To pay your bill online:
- Select .
- Choose your payment method and then select Submit. You should have an on-screen message confirming that your payment was received. You will also see your invoice status change from Due to Paid. If your payment is declined, you can resubmit after one hour. If your services were shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
- To change your default payment method:
- Select .
- Select Default next to the method you want as your default.