HELP FILE

How do I view a device's connection status?

    See the status of your devices from the admin portal.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I manage my devices?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Devices from the left sidebar.
    3. Look at the status icons/color next to the Extensions:

      Icon/Color Description
      Green Device is online and ready to make and receive calls.
      Gray Device is offline and cannot make or receive calls. See How do I fix my desk phone?
      Orange Device state is unknown or multiple lines are assigned to the device, only one of which is online.
      Dot Call encryption is not enabled.
      Lock Call encryption is enabled.