How do I set up a paging system?
Set up multicast paging to provide an intercom system with unidirectional, one-to-many communication inside your local area network.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I add a paging realm and profile?
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Because each manufacturer sets up multicast paging differently, we recommend using paging devices from the same manufacturer. WAN is not supported.
First, create a paging realm.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Paging Realms in the left navigation menu and then select Add Realm.
- Enter a Name for the paging realm.
- Select
and then choose the newly added paging realm to configure its settings.
- From , enter a Name for each necessary zone (the IP Address: Port is automatically generated).
- Optional: If using Polycom devices, click Polycom to set up the following:
Setting Description Multicast Address The IP address and port used for the priority and emergency groups.. Priority Group The group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls. Emergency Group The group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on. - Select Save.
Second, create a paging profile.
Lastly, assign a paging profile to a phone.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Devices in the left navigation menu and then select the device that needs a paging profile.
- From , choose a Paging profile.
- Select Save.
- Power cycle the device(s) to apply the changes.
Article last updated: 4 May, 2023