How do I change the settings on a paging realm or profile?

Update the settings on your paging system as needed.

Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Change paging realm/profile settings

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From Phone system > Paging, select the realm or profile that needs changes made.
From the Realm > Overview tab, change the following:
- Details: Select Edit to make changes.
- Associated Resources: View which part of the admin console references this realm. Then navigate to that resource directly to make changes.
From the Realm > Zones tab, add or change the zone names and associated IP ports as needed.

Remember: Zones are groups of devices, generally sharing a location or a department. If you were setting up a paging system for a school for example, you could enter "Hallways" or "Cafeteria" for the zone names, whereas if you were setting up a paging system for a hospital, perhaps you'd name your zones "Billing Dept." or "Emergency Room".
Optional: From the Realm > Polycom tab, change the following when using a Polycom device:
- Multicast Address: Choose the IP address and port used for the priority and emergency groups.
- Priority Group: Choose the group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls.
- Emergency Group: Choose the group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on.
From the Profile > Overview tab, change the following:
- Details: Select Edit to make changes.
- Associated Resources: Locates this resource in the admin portal. Navigate to that resource directly to make changes.
From the Profile > Zones tab, check the desired boxes next to the zones you want to allow this group to send pages to (transmit) and/or receive pages from (subscribe).
Optional: From the Profile > Polycom tab, change the following:
- Default Zone: Choose the zone number you want to be the default zone for transmitting pages.
- Interrupt In-Progress Calls: Choose if you want to allow calls to be interrupted by pages. On Polycom devices, pages to the emergency zone will always interrupt calls.
Select Save as you make changes.

Results: While on any tab in a paging realm or profile, you can select in the top-right to make changes to the overview page or delete the item. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each item's detail page.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Change paging realm/profile settings

Below is a list of all the paging profile/realm settings and their descriptions.

Paging Profiles

General

**General**
Setting	Description
Name	The name used to identify the paging profile in the admin portal.
Paging Realm	The paging realm associated with the paging profile.
Enable Polycom Paging	Allows Polycom and Yealink devices to send and receive multicast pages between each other. This must be enabled on each paging profile.

**Zone Membership**
Setting	Description
Subscribe	Devices using this paging profile will receive pages transmitted to that zone.
Transmit	Devices using this paging profile will be able to send pages to all devices in that zone.

Polycom

Note: Polycom devices have additional paging functionality. For this to work, both the subscriber and the transmitter must use a Polycom device.

**Polycom Settings**
Setting	Description
Default Zone	Defines the order zones will appear on the Polycom device.
Off-Hook Paging	Controls whether calls can be interrupted by pages. On Polycom devices, pages to the emergency zone will always interrupt calls.

Usage

Description
Lists all devices using the paging profile.

Paging Realms

General

**General**
Setting	Description
Name	The name used to identify the paging realm in the admin portal.

**Profiles**
Description
Lists all paging profiles using the paging realm.

**Zones**
Description
Displays the zones within the paging realm. The default multicast IP address and ports are filled in automatically.

Polycom

Note: Polycom devices have additional paging functionality. For this to work, both the subscriber and the transmitter must use a Polycom device.

**Polycom Settings**
Setting	Description
Multicast Address	The IP address and port used for the priority and emergency groups.
Priority Group	The group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls.
Emergency Group	The group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on.

Profiles

**Paging Profiles**
Description
Lists all paging profiles using the paging realm.