How do I set the default dial by name directory?

    Your system comes ready with an internal directory (includes all extensions) that is assigned as the default and accessed by dialing *11. However, you can change this default directory to any other dial by name directory you have created.


    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administer their account. If you're an admin who uses, please visit our GoTo Admin support site for help.

    Before you begin: You must have admin or super admin permissions.
    1. Sign in at
    2. Click System Settings in the left sidebar.
    3. From General > General, select the desired default Dial-by-name Directory.
    4. Click Save.