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How do I remove a device?

Remove unneeded devices from your system to avoid unnecessary charges on your invoice.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I manage my devices?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
Deleting just a device will not remove the user, line, or hardware profile associated with the device. If you are removing a device because an employee is no longer with your organization, make sure to delete each piece associated with the device. If you will be re-using the device down the road or for another user, leave the hardware profile.
  1. Sign in to PBX Administration (classic) at
  2. Select Devices in the left navigation menu.
  3. Search for the device you want to delete.
  4. Select Admin Portal Trash Icon next to the device you want to delete.
  5. Select Delete in the pop-up confirmation window.
    Note: Customers under contract for a set number of devices will not be able to lower their monthly bill beyond the contracted amount.
What to do next: To remove the user or line assigned to this device, select Users or Lines from the left sidebar and repeat steps 3-5.