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  • Pay Your Bill
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How do I pay my bill online?

Pay your bill online with a credit or debit card, or a banking account.
Before you begin: You must have the view and pay invoices permission or be assigned the Super admin role to perform this task.
Attention: Seeing something new? You may have noticed your billing portal has an updated look! We have migrated the billing portal to GoTo Admin. Our new billing portal has an improved, simplified, and modern interface with all the same familiar features you know and love! For more information about this change, please click here.
  1. Sign in at https://admin.goto.com/accountkey/gtc-billing/.
  2. From Invoices > Current Balance, select Pay Balance.
  3. Choose your payment method.
    If you haven't added a payment method previously, add a new card or bank account.
    Payment Method Description
    Card We accept the following:
    • Visa
    • Mastercard
    • American Express
    • Discover
    ACH (US only) You will need the following information to set this up:
    • Account Holder Name
    • Account Number
    • Routing Number
    Check View the billing portal for the address to send your checks.
  4. Optional: Enable autopay to prevent service disruptions.
  5. Select Submit.
    Note: We take your privacy and security seriously. We secure all payments with 256-bit encryption, and our team logs all billing activity on your account. If there is ever suspicious activity, please select the Contact Support option in this article to request these logs from our Billing Department, as they will help you verify that all access, payments, and changes were authorized.

    Result: You should see an on-screen message confirming that your payment was received. You will also see your invoice status change from Due to Paid. If your payment is declined, you can resubmit after one hour. If your services were shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.

What to do next: You can view/download your monthly statement invoices.
Related Articles:
  • GoTo Connect Billing User Guides
  • What do the line items on my bill mean?
  • How do I request low usage billing on a device?
  • How do I change who receives invoices?
  • How do I add and remove a payment method?

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