HELP FILE

How do I pay my bill online?

    Pay your bill online with a credit or debit card, or a banking account.
    Before you begin: You must have view and pay invoices or super admin permissions.
    1. Sign in at https://my.jive.com/billing.
    2. From Invoices > Current Balance, click Pay Balance.
    3. Choose your payment method.

      If you haven't added a payment method previously, add a new card or bank account.

      Payment Method Description
      Card We accept the following:
      • Visa
      • Mastercard
      • American Express
      • Discover
      ACH (US only) You will need the following information to set this up:
      • Account Holder Name
      • Account Number
      • Routing Number
      Check See the billing portal for the address to send your checks.
    4. Click Submit.

      Note: We take your privacy and security seriously. We secure all payments with 256-bit encryption, and our team logs all billing activity on your account. If there is ever suspicious activity, please reach out to Customer Support to request these logs from our Billing Department, as they will help you verify that all access, payments, and changes were authorized.

      Result: You should see an on-screen message confirming that your payment was received. You will also see your invoice status change from Due to Paid. If your payment is declined, you can resubmit after one hour. If your services were shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.