HELP FILE

How do I integrate with the Microsoft Teams bot?

Integrate your phone system with Microsoft Teams. Make calls via GoToConnect, manage voicemail, and receive voicemail notifications.

Before you begin: To use the integration, your organization's Teams admin must grant users permission to read Teams profile information in Administrator options.
  1. Click here to find the app in Microsoft's AppSource.
  2. Click Get It Now.
  3. Click Sign in and then log in with your GoToConnect credentials.
  4. In the Integration Dashboard window, click Link Accounts.
  5. In Teams, select your line in Accounts and Preferences.
  6. Click Grant Access under Administrator options in Accounts and Preferences to give GoToConnect access to your Microsoft Teams contacts.
What to do next: When you initiate a call from the app, it first sends the call to your desk phone or softphone (the app must be open), waits for you to pick it up, and then finally completes the call to the outbound number.
  • Use the dialer in a discussion or group by typing @ in the compose box, clicking on Get bots and then selecting GoToConnect for Teams.
  • Manage your voicemail from My Voicemails in the GoToConnect chat.
  • Make a call by clicking the GoToConnect icon under the compose box.
  • Turn on/off voicemail notifications in Accounts and Preferences in the GoToConnect chat.