How do I enable text to email forwarding for a user?

Allow users to set up text to email forwarding in the GoToConnect app.

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Before you begin: You must have admin or super admin permissions.
About this task: You must have texting enabled on your phone number.
  1. Log in at
  2. Click Users in the left sidebar and then click the user that needs text to email forwarding enabled.
  3. From General > Identity, turn on Allow Text to Email Forwarding.
  4. Click Save.
What to do next: Learn how to set up text to email forwarding.