product icon

How do I enable text to email forwarding for a user?

Allow users to set up text to email forwarding in the desktop app.


Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please visit our GoTo Admin support site for help.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in at
  2. Select Users in the left navigation and then choose the user that needs text to email forwarding enabled.
  3. From General > Identity, enable Allow Text to Email Forwarding.
  4. Select Save.
What to do next: Learn how to set up text to email forwarding.