HELP FILE

How do I enable text to email forwarding for a user?

    Allow users to set up text to email forwarding in the desktop app.

    Important:

    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please visit our GoTo Admin support site for help.

    Before you begin: You must have admin or super admin permissions.
    About this task: You must have texting enabled on your phone number.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Users in the left navigation and then choose the user that needs text to email forwarding enabled.
    3. From General > Identity, enable Allow Text to Email Forwarding.
    4. Select Save.
    What to do next: Learn how to set up text to email forwarding.