How do I enable softphone network authentication?
Individuals that use softphones (other than our mobile app) need to manually add network access permissions through the unique URL's below for every network they use.
- Sign in at https://my.jive.com/pbx.
- From , toggle on Allow Non-Admins to Authorize Own Network.
- Optional: Set the Expire authorization after days. An expiration of 0 days means the authorization will never expire.
- Select Save.
- Go to https://‹domain›.onjive.com/addNetwork. Replace ‹domain› with your unique domain.
Important: Make sure to provide all GoTo app users with this network link for your system.
- Select Add.
Result: The network will then be added as an authorized network until the expiration date (if applicable).