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Enable softphone network authentication
Individuals that use softphones (other than our mobile app) need to manually add network access permissions through the unique URL's below for every network they use.
Before you begin:
You must have admin or super admin permissions.
GoTo Admin
Select Save.
Go to https://‹domain›.onjive.com/addNetwork. Replace ‹domain› with your unique domain.
Important: Make sure to provide all GoTo app users with this network link for your system.
Select Add.
Result: The network will then be added as an authorized network until the expiration date (if applicable).