LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).
The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.
We are currently experiencing an unplanned outage for this product. View Service Status
Enable softphone network authentication
Individuals that use softphones (other than our mobile app) need to manually add network access permissions through the unique URL's below for every network they use.
Before you begin:
You must have admin or super admin permissions.
GoTo Admin
Select Save.
Go to https://‹domain›.onjive.com/addNetwork. Replace ‹domain› with your unique domain.
Important: Make sure to provide all GoTo app users with this network link for your system.
Select Add.
Result: The network will then be added as an authorized network until the expiration date (if applicable).
