HELP FILE
How do I create a custom hold music playlist?
Create customizable playlists with any audio files to use for specific phone numbers, lines (including ringback), call queues, and ring groups.
Before you begin:
You must have admin or super admin permissions.
About this task: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
- Log in at https://my.jive.com/pbx.
- Click Hold Music in the left sidebar and then click +.
- Enter a Name for the playlist.
- Click
and then click the newly added playlist to edit its tracks:
Choice Description Add Music to a Playlist Drag and drop the music file from your library to a playlist. Remove Music from a Playlist Click X for the music file you would like to remove. Reorder Music in a Playlist Drag and drop music files in the desired order. Shuffle a Playlist Click 
.Rename a Playlist Click 
to rename a playlist and then click .Note: If you previewed a music file, make sure to exit preview mode before dragging it.