How do I create a custom hold music playlist?
Create customizable playlists with any audio files to use for specific phone numbers, lines (including ringback), call queues, and ring groups.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Choose Hold Music in the left navigation menu and then select +.
- Enter a Name for the playlist.
- Select and then select the newly added playlist to edit its tracks:
Choice Description Add Music to a Playlist Drag and drop the music file from your library to a playlist. Remove Music from a Playlist Select X for the music file you would like to remove. Reorder Music in a Playlist Drag and drop music files in the desired order. Shuffle a Playlist Select . Rename a Playlist Select to rename a playlist and then select .Note: If you previewed a music file, make sure to exit preview mode before dragging it.