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Add a Survey to a Text Campaign

    Add a custom survey to your text campaign to assess your customer's experience.

    Before you begin: You must be set up as a user and be assigned the admin or manager role. You will also need to create a survey before you can enable it on a text campaign.
    1. Sign in to our GoTo desktop/web app.
    2. From Engage > Campaigns, start by selecting one of the following:
      • + Add Campaign to create a new campaign.
      • Select an existing campaign you want to edit.
        Note: If you select an existing campaign, the Status of the campaign must be Draft. You cannot add a survey to a campaign that has been sent.
    3. In the Write your message step, select the Question Mark icon to choose the desired survey you want add to your campaign.
    4. Select Save.
    What to do next: You can see the survey results and responses in detail on the campaign overview page or by navigating to Engage > Surveys and selecting the survey you want to see results for.