Add a Survey to a campaign
DEADLINE EXTENDED: United States carriers will block all unregistered SMS in 2025 due to an industry-mandated regulation to protect consumers (your customers) from spam texts. Don’t wait - complete SMS registration no later than January 14, 2025 if you wish to send text messages.
Add a custom survey to your text campaign to assess your customer's experience.
Before you begin: You must be
set up as a user and be assigned the
manager role. You will also need to
create a survey before you can enable it on a text campaign.
- Sign in to our GoTo desktop/ web app.
- From , start by selecting one of the following:
- + Add Campaign to create a new campaign.
- Select an existing campaign you want to edit.
Note: If you select an existing campaign, the Status of the campaign must be Draft. You cannot add a survey to a campaign that has been sent.
- In the Write your message step, select the Question Mark icon to choose the desired survey you want add to your campaign.
- Select Save.
What to do next:
You can see the survey results and responses in detail on the campaign overview page or by navigating to and selecting the survey you want to see results for.