product icon

Aastra 6731i

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press .
  2. Select Call Forward.
  3. Scroll to the desired mode and select Change.
    • All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Change the state to On.
  5. Enter the internal extension or external number to which calls will be forwarded.
  6. If you selected No Answer, enter how many rings to wait before forwarding.
  7. Select Done and then press # to confirm.
What to do next: To disable call forwarding, turn Off the call forward mode.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Calls are not logged in your missed calls.
Press the dnd softkey to enable/disable.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
    Note: Your system administrator can program *99 as a speed dial key for one-touch dialing.
  2. Dial your password (default 0000).
    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Hold down an unprogrammed softkey located at the top of the phone.
  2. Enter the Name and the internal extension or external number in the Contact field.
  3. Press the Save softkey.

3-Way Calls

Assign regularly dialed numbers to additional line keys on your phone.

  1. While on an active call, press .
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press .
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press .
  2. Dial the internal extension or external number.
  3. Press before the destination party answers.
    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press the Line key to retrieve the call.
    Tip: If you have multiple calls on hold or your held call information is not on the screen, press ◄ or ► to view more information about the calls currently on hold.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select Preferences > Tones > Ring Tone.
  3. Select the desired ringtone (highlight to sample ringtones).
  4. Press the Set softkey.
    Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • On Device Directory

Feature Keys

  • 6 SIP Accounts
  • Dedicated Line Keys
  • 8 Upper Multifunction Keys (supports line assignments)
  • 2 Physical Line Keys
  • Mute Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp (BLF)
  • Time/Date Display (does not support Arizona Timezone)
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Provisioning

Before you begin:
  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Enter the password 22222 to access the Admin Menu.
    Note: If this password is not accepted, contact Customer Support for assistance.
  3. Select Network Settings and then write down the phone's IP Address.
  4. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  5. Log in as an Admin with the password: 22222.
    Note: If this password is not accepted, contact Customer Support for assistance.
  6. Go to Configuration Server and define the following settings:
    Option Description
    Download Protocol HTTP
    HTTP Server ‹domain›.onjive.com
    Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    HTTP Path ‹domain›/p
    Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
    Mode Both
  7. Select Save Settings > Reset > Restart.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

  1. Press the Options or Settings button.
  2. Select Admin Menu.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    Note:
  4. Select Factory Reset or Reset > Yes.

    Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.