How do I set up alerts for user-level call quality? - GoTo Admin Support

How do I set up alerts for user-level call quality?

Set up custom email notifications for user-level call quality degradation and resolutions.

User-level watchlist alerts are for call quality metrics only and do not include meeting quality metrics.

Before you begin: You must have a user(s) added to the Watchlist card to view user-level average call quality.

Sign in to GoTo Admin.
Select Home > System Health, to open your system health dashboard.
Select the Time picker on the top right to choose the desired data set.

Note: The default is 24 hours.
Locate the Watchlist widget.
Select > Manage Alerts.
Enable Send Alerts.
Choose your preferred sensitivity level from the drop-down menu; high, medium, or low.

Note: The sensitivity level corresponds with the issue detection threshold which then triggers email alerts.
Search or a choose user from the drop-down menu to receive email notifications when an alert is triggered.
Choose the user to add and then select .
When all users have been added, select Save.
Result: All configured alert recipients will receive an email for each degradation (and resolution) event of users managed in the Watchlist card.

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