Set up custom email notifications for user-level call quality degradation and resolutions.
About this task: User-level watchlist alerts are for call quality metrics only and do not include meeting quality metrics.
Before you begin: You must have a user(s)
added to the Watchlist card to view user-level average call quality.
- If you are not already, sign in to GoTo Admin.
- Select , to open your system health dashboard.
- Select the Time picker on the top right to choose the desired data set.
Note: The default is 24 hours.
- Locate the Watchlist widget.
- Select .
- Enable Send Alerts.
- Choose your preferred sensitivity level from the drop-down menu; high, medium, or low.
Note: The sensitivity level corresponds with the issue detection threshold which then triggers email alerts.
- Search or a choose user from the drop-down menu to receive email notifications when an alert is triggered.
- Choose the user to add and then select
.
- When all users have been added, select Save.
Result: All configured alert recipients will receive an email for each degradation (and resolution) event of users managed in the Watchlist card.
> Manage Alerts.