HELP FILE

How do I manage the user-level watchlist?

    Add or remove users and manage your view of the user-level watchlist card.
    About this task: The Watchlist card in the System Health dashboard allows admins to monitor specific users by tracking their recent average call quality or mean opinion score (MOS). The MOS will be "unknown" if there hasn't been any activity in the previous 24 hours.
    1. If you are not already, sign in to GoTo Admin.
    2. Select Home > System Health, to open your system health dashboard.
    3. Select the Time picker on the top right to choose the desired data set.

      Note: The default is 24 hours.

    4. Locate the Watchlist card and choose what you want to do:
      • Sort the list by name or quality: Select List Icon.
      • Add or remove a user(s):
        • Select Options and Alerts icon > Edit monitored users.
        • If adding a user(s), select the first user to add and then select Add Icon and repeat for each user you want to add to the list.
        • If removing a user(s), hover over the user and select the Trash Can Icon and repeat for each user you want to remove.
        • When all users have been added and/or deleted, select Done.
    What to do next: Set up email alerts for user-level call degradation and resolution.