Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
- Sign in to GoTo Admin.
- Select , to view your products, licenses, and associated capabilities.
- To add a new license, you must be assigned the Super admin role and have a credit card on file.
- Select the + Add licenses button on the top-right.
Attention: You might not have the + Add licenses button. If you do not see this option, please contact your Sales Representative directly to add additional product licenses or capabilities.
- You can also add a new user and a license will be added.
Result: This will start the process of connecting you with Sales to upgrade your licenses. It may take up to 48 hours for your new licenses to appear.
- To edit a license assigned to a user:
- Select , and then select the user who needs changes made.
- From the Products tab, manage which products that user can access by enabling or disabling the Subscription setting.
Note: If you remove a GoTo Connect product license from a user with a phone configured, the phone's configuration will be saved in the system for up to 7 days in case of an accidental mistake. You will be able to recover the user's phone configuration by re-adding the user's product license within 7 days.
