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How do I manage my product licenses?

Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
  1. Sign in to GoTo Admin.
  2. Select Home > Products, to view your products, licenses, and associated capabilities.
  3. To add a new license, you must be assigned the Super admin role and have a credit card on file.
    1. Select the + Add licenses button on the top-right.
      Attention: You might not have the + Add licenses button. If you do not see this option, please contact your Sales Representative directly to add additional product licenses or capabilities.
    2. You can also add a new user and a license will be added.

    Result: This will start the process of connecting you with Sales to upgrade your licenses. It may take up to 48 hours for your new licenses to appear.

  4. To edit a license assigned to a user:
    1. Select People > Users, and then select the user who needs changes made.
    2. From the Products tab, manage which products that user can access by enabling or disabling the Subscription setting.
      Note: If you remove a GoTo Connect product license from a user with a phone configured, the phone's configuration will be saved in the system for up to 7 days in case of an accidental mistake. You will be able to recover the user's phone configuration by re-adding the user's product license within 7 days.
Article last updated: 24 July, 2023