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Why don't I see the webcams option?

    Are you having trouble turning on your camera? There are a few things that might be going on.

    The organizer has disabled webcam sharing.

    The organizer can choose not to allow their attendees to share webcams.

    Your webcam is not plugged in.

    Have you checked that your webcam is plugged in? If it is, try unplugging it and then plugging it back in to make sure GoTo Training detected it. If it is still not working, then there might be an issue with your webcam itself.

    The wrong device is selected.

    Check the Camera tab in your settings and use the drop-down menu to select your webcam. It's possible that the wrong device was selected by default.

    Your device does not support webcam sharing.

    Webcam sharing is not available from all of our mobile apps, so if you joined with an app you might not have access to webcams. See Mobile Feature Comparison for details.