Articles

Navigating in the GoTo Resolve Console Getting Started: Remote execution Getting Started with GoTo Resolve Getting Started: Remote support from the Support page Getting Started: Add devices Getting Started: Add Helpdesk Services Getting Started: Add people Getting Started: Create a Recovery File Getting Started: File management Getting Started: Remote support from the Devices page Getting Started: Set up device groups Getting Started: Set up Zero Trust GoTo Resolve Agent Desktop Console Logging in to the Agent Desktop Console System requirements System Requirements for Agents System Requirements for End users Managing Mobile Support Sessions Starting Instant Support Sessions from the Support tab How do I change a user group's settings? How do I change a user's role? How do I change a user's settings? How do I manage my account settings? Why are there multiple admin centers? How do I try the new GoTo Admin? How do I manage my users? How do I manage my user groups? How do I manage my product licenses? How do I Add Helpdesk Services? How does an Admin Set up Microsoft Teams to Work with GoTo Resolve? How do I Set up Slack to Work with GoTo Resolve? How do I Edit Helpdesk Services? How do I Add GoTo Resolve to Microsoft Teams? What is the relationship between zero trust and user roles? What is Zero Trust? How do I Set up Zero Trust Authentication? How do I Change My Signature Key? How do I Approve or Reject Another Agent's Signature Key? What if I Forget My Signature Key? How do I Revoke a Signature Key? How do I Create a Recovery File? How do I View the History of Zero Trust Keys? What languages does GoTo Resolve support? Distributor Troubleshooting Guide Frequently Asked Questions General FAQs Ticketing FAQs Support and Feedback Classic GoTo Admin Center FAQ How do I get started as a new account admin in the GoTo Admin Center (classic)? I just purchased new licenses, why don't I see them in the GoTo Admin Center (classic)? Why isn't my user receiving a Welcome email? Can I transfer a license from one user account to another? How do I change or replace an account admin? Why can't I access my account? My Account FAQs Why didn't I get my "Reset Password" email for my account? Login Verification FAQs I forgot my account password, how do I reset it? How do I contact GoTo Resolve Customer Support? What are Preferred Devices? How to modify or cancel your GoTo Resolve subscription

Articles

Starting Instant Support Sessions Managing Support Sessions from the Console Copying and Pasting between Devices (Clipboard Synchronization) Getting Files Rebooting an End-user's Device Restarting the GoTo Resolve application as a System Service Sharing Your Screen with the End-user (Reverse Screen Share) Sending Files Working with Session Recordings Starting a Chat-only Session Switching Between Monitors Working with System Information (Diagnostic Reports) Working with Multiple Sessions Zooming in/out on the End-user's Screen Taking Notes During a Session Providing Remote Support from the Devices Page Managing Mobile Support Sessions Starting Instant Support Sessions from the Support tab Managing a Camera Share Session Starting managed support sessions Working with Helpdesk Reports About Reports in GoTo Resolve Working with Session Reports How to Create a ZIP File in Remote Execution Remote Execution - Automation in GoTo Resolve How to Restart a Computer in Remote Execution How to Shutdown a Computer in Remote Execution How to Extract a ZIP File in Remote Execution How to Distribute Files in Remote Execution How to Download a File in Remote Execution How to Create Folders in Remote Execution How to View the Results of a Remote Execution Job How to Install MSI in Remote Execution How to Rerun a Remote Execution Job How to Run Executable Files in Remote Execution How to Run an Automated PowerShell, JavaScript, or Python Script How to Manage Windows Services in Remote Execution Troubleshooting Remote Execution How to Uninstall MSI in Remote Execution How to Import Registry Settings in Remote Execution How to Run Microsoft Defender Antivirus Scans How to Display a Pop-up Message with Remote Execution How to Copy, Move, or Delete Folders with Remote Execution How do I Manage the Session History of Tickets in the Console? How do I Filter Tickets in Slack? How do I Set up Email Notifications in GoTo Resolve? Ticketing FAQs How do I Add Comments to a Ticket in the Console? How do I Assign a Ticket to an Agent in the Console? How do I Close a Ticket in the Console? How do I Add Helpdesk Services? How do I Create Tickets in the Console? How do I Create Tickets in Microsoft Teams? Manage Tickets with Helpdesk How do I Manage Tickets in the Console? How do I Monitor Tickets in the Console? How does an Admin Set up Microsoft Teams to Work with GoTo Resolve? How do I Start a Support Session from a Ticket in Microsoft Teams? Working with Microsoft Teams as an Agent Working with Microsoft Teams as an End-user How do I Start a Support Session from a Ticket in Slack? How do I Create Tickets in Slack? Working with Slack as an Agent

Articles

How do I create a report? How do I download a report? Manage Products for Users How do I manage my product licenses? Manually Add Users to Your Account in the Classic GoTo Admin Center Classic GoTo Admin Center FAQ Create Reports in the Classic GoTo Admin Center Delete a User Group Delete Users Download Past Reports in the Classic GoTo Admin Center As an admin, can I change a user's account password? View Administrative Activity History Manage Custom User Fields Resend Welcome Email Manage Account-Wide Settings in the Classic GoTo Admin Center Customize Welcome Emails Create User Groups Create and Manage Settings Templates Manage Account Info for Users Manage Products for Users Using the GoTo Admin Center (classic) What's New in the Classic GoTo Admin Center? What should I do if I get a message that my email address could not be updated? How do I change the status of my users in the Classic GoTo Admin Center? When will my subscription plan renew or end? How do I manage my billing address? How do I access my billing portal? How do I manage my billing admins? How do I view/download my invoices? Adding a TXT Record to a DNS Server Set Up Enterprise Sign-In (single sign-on) Is Enterprise Sign-In right for me? Identity and Access Management Provider Support How do I sign in using single sign-on? Manage Organization Users Using the Organization Center Set Up Enterprise Sign-In Using AD FS 2.0 Set Up Enterprise Sign-In using AD FS 3.0 Add Your Identity Provider to the Organization Center Set Up Domains in the Organization Center Set Up a Custom Enterprise Sign-In Configuration Set Up an Identity Provider SAML Signing Certificate for Enterprise Sign-In
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