What's New in GoTo Resolve
Stay up to date on the latest features and updates for GoTo Resolve. These release notes are great source of information about recently introduced enhancements and improvements related to the Web Console, Desktop Console, Customer Portal, and remote support applet.
These Release Notes are categorized into three sections. The first section details the latest updates and fixes to the product. The second section focuses on updates related to the Applet
, while the third section provides a historical record of previous releases.
GoTo Resolve
GoTo Resolve Zero Trust – December 13, 2024
- As an admin, you can restrict the zero trust key prompt frequency options that agents can choose when performing sensitive tasks. To do so, in GoTo Admin, go to and on the Settings tab, toggle the options that best suits your needs. See Restrict prompt frequency options for agents in GoTo Admin.
GoTo Resolve Antivirus – December 6, 2024
- You can now create a GoTo Resolve Endpoint Protection policy to allow remote printing. Remote printers must be attached to private networks. See Create a Policy for GoTo Resolve Endpoint Protection.
GoTo Resolve Remote Execution – November 28, 2024
- From now on, only agents with a GoTo Resolve Premium plan can set the recurrence of Remote Execution jobs.
GoTo Resolve MSPs – November 21, 2024
- You can now import multiple tenants at once from an Excel sheet. You can download a sample template from the Tenants page that shows you what tenant details to add before you import your tenants to GoTo Resolve. See Create tenants in GoTo Resolve.
GoTo Resolve Updates – November 12, 2024
- On the Software updates page, you can now see the Installation status of Windows updates for individual devices. The following installation statuses available:
- Available: The update is available to install.
- Pending: The installation of the update is about to start.
- Installing: The update is currently installed to the device.
- Restart required: The device must be rebooted to finish the installation of the update.
- Installation failed: The update failed to install. You can install or schedule the update again.
See How do I View Available Windows and Third-Party App Updates in GoTo Resolve?
GoTo Resolve Alerts, Updates, Antivirus, Remote Execution – November 7, 2024
- Admins can now disable remote management features one by one in GoTo Admin. To do so, in GoTo Admin navigate to the page. You can toggle the following remote management features:
- Antivirus
- Updates
- Alerts
- Remote execution
- A link has been added to the top of the Updates page that opens the Updates details focus view on the Devices page. This focus view provides all available information related to Windows updates, including the number of OS and third-party application updates that you can install on your devices. By clicking that number, you will see the details of available updates. See How do I View Available Windows and Third-Party App Updates in GoTo Resolve?
- With remote execution, you can now upload files up to 2 GB in size. See How to Distribute Files in Remote Execution.
GoTo Resolve Alerts, Helpdesk – November 5, 2024
- You can now set up the following antivirus alerts for your devices:
- No antivirus scan has been run since the defined number of days
- Virus definition is outdated
- Antivirus threat found
- Windows real-time protection is either enabled or disabled on the remote device
- Firewall is either enabled or disabled on the remote device
- When setting up a custom script alert, you can choose from pre-defined scripts by selecting Open script library. Built-in scripts cover the most common use cases. See How do I Set up Alerts in GoTo Resolve?
- Agents can link remote devices to helpdesk tickets to get a quick view of the device that the ticket was created about. It also provides a direct link to the Device details page where you can see all available information on the remote device. See How do I link devices to tickets in the Console?
GoTo Resolve Antivirus – October 31, 2024
- You can now manage your devices' antivirus software directly from the Devices page of the Console. See How do I Manage Antivirus in GoTo Resolve?
GoTo Resolve Alerts – October 21, 2024
- Agents can now select and acknowledge all alerts in one go on the page. To do so, click Select all at the top of the Alerts page. See How do I Manage Incoming Alerts in GoTo Resolve?
GoTo Resolve Remote Execution, Alerts, Updates – October 14, 2024
- Filtering devices by tenants is now generally available when viewing remote execution jobs, alerts, Windows updates, reports, and the Devices page.
- The Monitor Wi-Fi connections setting in GoTo Resolve Endpoint Protection is now turned on by default. See How does GoTo Resolve Endpoint Protection Empower End-users?
- Agents can now acknowledge multiple selected alerts on the page of the Console. See How do I Manage Incoming Alerts in GoTo Resolve?
GoTo Resolve Endpoint Protection – September 26, 2024
- You can now try the GoTo Resolve Endpoint Protection add-on for 14 days on five devices free of charge. To do so, you need to start a trial in GoTo Admin. See What is GoTo Resolve Endpoint Protection powered by Bitdefender?
GoTo Resolve AI – September 24, 2024
- Admins can choose if they want to allow GoTo to use their content for AI training and other purposes that aim to enhance the individual user experience. To opt out from using your data for the purpose of training the AI, in GoTo Admin, go to and make sure the Allow the use of your GoTo Resolve content for AI training option is disabled. See Improve the AI responses based on your GoTo Resolve data
GoTo Resolve Updates – September 12, 2024
- You can now manage Windows and third-party app updates directly on the Devices page. Select the Update details view on the right to list only those device attributes that are relevant to update management. See How do I View Available Windows and Third-Party App Updates in GoTo Resolve?
GoTo Resolve Integrations – September 2, 2024
- In the Console, you can now view and trial all available third-party integrations that GoTo Resolve offers. Go to the Integrations page to see the list of supported third-party apps.
GoTo Resolve Helpdesk, Alerts – August 29, 2024
- Admins can add new types of Helpdesk ticketing custom fields, including formatted free text fields and multi-select lists. To add custom Helpdesk ticket fields, in GoTo Admin go to and select the Helpdesk service where you want to add new custom fields. On the Custom fields tab, select Add custom field in the top-right corner. For more information, see How do I add custom fields to helpdesk tickets in GoTo Admin?
- Agents can create service status alerts to monitor Windows services running on remote devices. Alerts can monitor when a service starts, stops, or crashes. See How do I Set up Alerts in GoTo Resolve?
- A new Alert priority widget has been added to the Dashboard that displays the total number of alerts by priority for all your client accounts. See Using the Dashboard as an MSP.
- You can now save Remote execution jobs as templates directly from the Remote execution page. See How to Save Steps as a Template in Remote Execution.
GoTo Resolve Integrations – July 23, 2024
- Agents can use the GoTo Resolve app in Freshdesk to provide remote support to end users directly from Freshdesk. For details, see Using the GoTo Resolve app in Freshdesk.
GoTo Resolve Endpoint Protection – July 17, 2024
- You can now install GoTo Resolve Endpoint Protection on Windows Servers. For information on supported server editions, see What is GoTo Resolve Endpoint Protection powered by Bitdefender?
GoTo Resolve Helpdesk, GoPilot, Integrations – July 12, 2024
- When your end users have issues with their assets, you can link those assets to a Helpdesk ticket to make it easier for agents to react to end-user issues. See How do I link assets to tickets in the Console?
- Agents can use the GoTo Resolve app in Jira to provide remote support to end users directly from Jira. For details, see Using the GoTo Resolve app in Jira.
- When end users create a Helpdesk ticket from an email, GoPilot automatically fills in standard and custom fields with information form the email. See Create a GoTo Resolve ticket from an email
GoTo Resolve Antivirus – July 1, 2024
- The installation and license handling of GoTo Resolve Endpoint Protection is now more reliable. You can see the installation's progress in the Antivirus column of the Devices page. See How do I Sort Devices by Their Antivirus Details in GoTo Resolve?
- You can install GoTo Resolve Endpoint Protection on multiple devices simultaneously by selecting them on the Devices page. See How do I Install GoTo Resolve Endpoint Protection?
- A status indicator in the Antivirus column on the Devices page tells you how the installation of GoTo Resolve Endpoint Protection progresses:
- Installation in Progress: the installation has started and is in process
- Reboot Required: the device needs a reboot to complete the installation
- Installed: confirms that the Endpoint Protection add-on is successfully installed and protecting the device
GoTo Resolve Alerts, Remote Execution, Antivirus, Updates – June 20, 2024
- You can now filter alerts by priority on the page in the Console. See How do I Set up Alerts in GoTo Resolve?.
- On the page in the Console, you can filter Remote Execution jobs by name or start time. To filter jobs, hover over the respective column header and select the hamburger icon
. Then select the filtering conditions as described in How to sort and filter your Remote Execution job history? - You can set up alerts for specific Windows events such as failed login attempts, malicious registry changes, potential malware activity, or detecting a potential brute-force activity. See How do I Set up Alerts in GoTo Resolve?
GoTo Resolve GoPilot – June 17, 2024
- GoPilot can help end users create helpdesk tickets directly from the Customer Portal. To do so, end users should start a conversation from the GoPilot menu. Then based on the AI's answer, decide whether to create a helpdesk ticket or accept the proposed solution. See Create tickets in the Customer Portal
GoTo Resolve GoPilot – June 13, 2024
- GoPilot can now help you run antivirus tasks and install Windows updates on your devices. See What can you do with GoPilot?
GoTo Resolve Alerts, Helpdesk, Antivirus, GoPilot, QuickView History – June 6, 2024
- GoPilot can now install GoTo Resolve Endpoint Protection on your devices and run a quick virus scan. See What can you do with GoPilot?
- In GoTo Admin, you can now make custom Helpdesk ticket fields visible in the Customer Portal. Each field is created for a single Helpdesk service; therefore, to make sure the same custom field is displayed across all your services for end-users, you have to change their visibility in every Helpdesk service. See How do I add custom fields to helpdesk tickets in GoTo Admin?
- GoTo Resolve Endpoint Protection is now generally available for all users.
- QuickView empowers agents to explore historical data from the past 72 hours, providing valuable insights and enhancing decision-making. See View the Historical Data of a Device
GoTo Resolve Helpdesk – May 23, 2024
- Admins can now change the visibility of certain helpdesk ticket fields in GoTo Admin. This allows end users to use these fields for ticket creation in the Customer Portal. See How do I add custom fields to helpdesk tickets in GoTo Admin?
GoTo Resolve Helpdesk – May 15, 2024
- Agents can now merge helpdesk tickets to reduce the number of duplicate tickets in their backlog. Merged tickets are only removed from the Helpdesk page but are not deleted from GoTo Resolve. When an agent closes the parent ticket, its child tickets will also be closed. See Merge GoTo Resolve tickets in the Console
GoTo Resolve Alerts – May 9, 2024
- Agents can now set up self-healing alerts that trigger a pre-defined set of remote execution steps. With these automated steps, GoTo Resolve can try to fix issues without agent interaction. You can turn an alert into a self-healing one during alert policy creation. See How do I create self-healing alerts?
GoTo Resolve Updates – May 7, 2024
- Agents can install Windows updates by selecting the updates first. This way, they can make sure that all devices have, for example the latest security updates. You can find applicable Windows updates on the page. See How do I View Available Windows and Third-Party App Updates in GoTo Resolve?
GoTo Resolve Helpdesk – May 3, 2024
- Additional columns are displayed in list view of the Helpdesk page to provide a more detailed ticket overview. See How do I Monitor Tickets in the Console?
- Agents can mark Helpdesk tickets as read or unread. This can be used as a reminder that a ticket has some content change that they should investigate. Unread tickets are highlighted by an exclamation mark in the Updated column. See Manage multiple GoTo Resolve tickets at once
- Agents now see a notification in the Updated column when the content of a ticket has changed. This is an agent-specific notification, meaning that if an agent views the ticket, its Updated status will only change for that specific agent. Other agents will still see the ticket as unread.See Manage multiple GoTo Resolve tickets at once
GoTo Resolve GoPilot – April 23, 2024
- GoPilot now supports voice recognition that speeds up and simplifies the conversation between agents and the Console. See What can you do with GoPilot?
GoTo Resolve Antivirus, Helpdesk – April 18, 2024
- Agents with Standard or Premium licenses can create policies for devices that have GoTo Resolve Endpoint Protection installed. This feature requires an Endpoint Protection add-on. See Create a Policy for GoTo Resolve Endpoint Protection.
- Agents can perform actions on multiple Helpdesk tickets at once, including the following:
- Assign tickets to other agents
- Unassign tickets to remove the agent from the selected tickets
- Transfer tickets to another helpdesk service
- Close tickets to change the status of the selected tickets to Closed
- Delete tickets to remove the selected tickets from a helpdesk service
GoTo Resolve Helpdesk – April 15, 2024
- You can now use AI to generate a summary and comments in Helpdesk tickets. See Edit GoTo Resolve tickets in the Console
- You can now resolve potential technical issues in the Desktop Console by running pre-defined troubleshooting steps to 'repair' the application. See Navigating in the GoTo Resolve Console.
GoTo Resolve Helpdesk – April 11, 2024
- You can now manage all end users directly from the Helpdesk ticket editor, whether they were created in the Console or in GoTo Admin. See Manage end users in GoTo Resolve Helpdesk
GoTo Resolve Antivirus, Remote Execution – April 4, 2024
- Antivirus management in GoTo Resolve has been updated as follows:
- You can now access antivirus actions from the Devices page.
- The page has been renamed to .
- The redesigned page now serves as a dashboard for antivirus-related issues. From here, you can either take immediate action on devices or list your impacted devices and view their properties.
- You can now create Remote Execution templates without running jobs. See How to Save Steps as a Template in Remote Execution.
GoTo Resolve Devices – March 28, 2024
- You can now access and edit registry settings from the Remote Access Registry Editor, streamlining the process to enhance your productivity and user experience.
GoTo Resolve Alerts – March 12, 2024
- With custom script monitoring, You can now use your own PowerShell script to monitor devices and trigger alerts accordingly. See How do I Set up Alerts in GoTo Resolve?
GoTo Resolve Alerts – March 5, 2024
- You can now view alerts that have already been acknowledged and can reactivate policies that have created those alerts. See How do I Manage Incoming Alerts in GoTo Resolve?
GoTo Resolve – January 25, 2024
- You can now remotely control Zebra devices without any user intervention using the GoTo Resolve app. See How do I Set Up Zebra Unattended Support.
GoTo Resolve Endpoint protection – January 17, 2024
- On the page, you can enable the firewall of a remote device. See Working with Antivirus in GoTo Resolve.
What's new in the GoTo Resolve Applet
GoTo Resolve Applet (Windows v1.19.1.5032, Mac v1.19.1.3996) – August 14, 2024
| GoTo Resolve Windows Applet | v1.19.1.5032 |
| GoTo Resolve Mac Applet | v1.19.1.3996 |
- You can now force install the unattended applet from command line as follows:
- For EXE installationGoToResolve_Unattended.exe --ForceInstall 1
- For MSI installationmsiexec /i GoToResolveUnattended_K_45.…..2ea9eae117c_.msi INSTALL_ARGS="-ForceInstall 1
- Fixed an issue where an error dialog box popped up, informing users that the working directory could not be created.
- Resolved a problem where the unattended applet would not appear in the list of devices and the service would not run, despite the installation showing as successful.
- Fixed an issue where the GoTo Resolve service would not start after a second forced reinstall in Windows 10 and 11 environments.
GoTo Resolve Applet (Windows v1.20.0.5336, Mac v1.20.0.4310) – October 8, 2024
| GoTo Resolve Windows Applet | v1.20.0.5336 |
| GoTo Resolve Mac Applet | v1.20.0.4310 |
New
- When using TLS 1.2 on Windows 7 computers during attended sessions cannot be enforced, a pop-up dialog alerts users that TLS 1.2 is not enabled.
Fixes
- Fixed an issue where UA crashes were occurring, and crash dumps are now written to the UnattendedCrashReportDB folder.
- Fixed an issue where the offline uninstall process for the Unattended Agent was not functioning correctly.
- Fixed an issue where revoking autologin credentials was blocking RE job runs until the next service restart.
- Fixed an issue where, during instant remote sessions, the screen on the agent side would go blank when attempting to switch to a new Windows user, preventing the admin from making the switch.
GoTo Resolve Applet (Windows v1.19.0.4909, Mac v1.19.0.3908) – July 28, 2024
| GoTo Resolve Windows Applet | v1.19.0.4909 |
| GoTo Resolve Mac Applet | v1.19.0.3908 |
Fixes
- We fixed an issue where sessions would get stuck in a reconnect loop after rebooting the remote device.
- We fixed an issue where the Unattended Applet (UA) installation did not appear in the user’s list of devices and would not run the service, despite showing a successful installation.
- We fixed an issue where the microphone permission was requested during a user switch in an unattended (UA) session, causing the session to get stuck in a connected state.
- We fixed an issue where the attended UI process would start and then immediately quit in a loop during a user switch in an unattended remote control session.
- We fixed an issue where the GoTo Resolve daemon would start and then immediately crash with a SIGSEGV error after rebooting the device.
- We fixed an issue where the session would get stuck with the message “Customer seems to be unavailable…” after signing out during a Remote Control (RC) session.
- We fixed an issue where the Unattended Applet (UA) version would not update in the Installed apps list in Windows or the Control Panel’s Apps & features after sending an update.
GoTo Resolve Applet (Windows v1.18.0.4785, Mac v1.18.0.3778) – July 3, 2024
| GoTo Resolve Windows Applet | v1.18.0.4785 |
| GoTo Resolve Mac Applet | v1.18.0.3778 |
New
- Added support for RDP sessions.
Improvements
- Enhanced logging: Normal sessions and unattended applet runs no longer generate error logs, media-related errors are now warnings, and error logs are created when OnSessionError is called.
Fixes
- Resolved an issue where the unattended installer (both EXE and MSI) crashed on startup due to recent changes.
- Fixed a problem where the session remained in a connecting state without showing the Permissions dialog on the end user side.
- Fixed an issue where users logging out from macOS Sonoma and Ventura during unattended sessions experienced a spinning session and reboot message; users now receive a prompt to quit GoToResolve to complete the logout process.
GoTo Resolve Applet (Windows v1.17.0.4629, Mac v1.17.0.3638) – June 4, 2024
| GoTo Resolve Windows Applet | v1.17.0.4629 |
| GoTo Resolve Mac Applet | v1.17.0.3638 |
New
- Added a mute option to the remote sound dropdown menu.
Fixes
- Resolved an issue where the unattended applet incorrectly detected device duplication due to a race condition, even when the connection was initiated from the same device.
GoTo Resolve Applet (Windows v1.16.0.4553, Mac v1.16.0.3557) – May 21, 2024
| GoTo Resolve Windows Applet | v1.16.0.4553 |
| GoTo Resolve Mac Applet | v1.16.0.3557 |
New
- We added a comfortable desktop shortcut for the Leave Behind Applet in Windows environments.
- We included a feature that allows users to disable mouse and keyboard input during unattended sessions in Windows environments.
Fixes
- We have fixed an issue when the attended applet did not start on Macs with an M1 or M2 chip if Rosetta had not been installed.
GoTo Resolve Applet (Windows v1.15.2.3338, Mac v1.15.2.3341) – March 19, 2024
| GoTo Resolve Windows Applet | v1.15.2.3338 |
| GoTo Resolve Mac Applet | v1.15.2.3341 |
Fixes
- We have fixed an issue that was causing Windows Server 2016 and 2019 to be displayed incorrectly in the Device Details panel. They should now appear correctly.
- We fixed an issue where the GoTo Resolve Dashboard was displaying incorrect operating system version information when devices were deployed via Intune. Specifically, Windows 10/11 Enterprise was being misrecognized as Pro.
- We have resolved an issue that was preventing the Unattended GoTo Applet from starting on various computers after a restart.
- An issue was fixed where Windows commands were not working in the remote terminal.
GoTo Resolve Applet (Windows v1.14.0.3135, Mac v1.14.1.3148) – February 9, 2024
| GoTo Resolve Windows Applet | v1.14.0.3135 |
| GoTo Resolve Mac Applet | v1.14.1.3148 |
New
- We added a .pkg deployment option to Intune (Microsoft Endpoint Manager).
- We added the unattended connection status indicator to the tray and network diagnostics to the About menu on macOS computers.
Improvements
This release hosts some security and stability fixes.
Fixes
- Fixed an issue when the restart time of the unattended applet got longer when the end user changed user with the switch user function.
- Fixed an issue when end users experienced high latency and frequent disconnections when connecting to Windows 11 hosts from outside their network.
- Fixed an issue when the mouse pointer got frozen during an active session.
GoTo Resolve Applet (Windows v1.13.1.2908, Mac v1.13.1.2909) – December 7, 2023
| GoTo Resolve Windows Applet | v1.13.1.2908 |
| GoTo Resolve Mac Applet | v1.13.1.2909 |
Fixes
- From now on only users with admin credentials can delete unattended (UA) devices
- Fixed an issue, where UA devices stayed offline after having been woken up from Sleep mode
- This release also includes some stability improvements and minor bug fixes
GoTo Resolve Applet (Windows v1.13.0.2782, Mac v1.13.0.2801) – November 16, 2023
| GoTo Resolve Windows Applet | v1.13.0.2782 |
| GoTo Resolve Mac Applet | v1.13.0.2801 |
Fixes
- Fixed an issue when the session stuck and the applet crashed after setting Admin mode on in an attended session in MacOS Sonoma environment
- Using the Win+L keyboard shortcut in an RC session now locks the workstation as expected
- Fixed an issue, when after starting the File Manager to an unattended device the "Couldn't connect to device" or "waiting for device to connect" error messages were displayed
- Fixed an issue, when files were not deleted after uninstalling a Windows UA device causing crash in the unattended process
- This release hosts some stability improvements and minor bug fixes
GoTo Resolve Applet (Windows v1.12.0.2553, Mac v1.12.0.2582) – September 12, 2023
| GoTo Resolve Windows Applet | v1.12.0.2553 |
| GoTo Resolve Mac Applet | v1.12.0.2582 |
New
- Systray icons indicating connection state: You can now easily see the connection state of your unattended device from the systray icons. The icons will have different badges depending on the status: green for connected, yellow for connecting, red for disconnected, and gray for offline.
- Re-designed About window with user guidance: The About window, which you can access from the systray icon menu, has been re-designed to provide more information and guidance. You can see the following details in the About window:
- The connection state of your device and the possible issue if it cannot connect to our backends. You can also find a link to our help article that explains how to allowlist our app in your firewall or antivirus settings.
- The version of the app that you are using and whether it is the latest available. You can also check for updates manually or enable automatic updates in the settings.
Fixes
- Fixed an issue that caused the app to reconnect multiple times and eventually shut down when repeated network errors occurred.
- Fixed an issue that caused the unattended applet to crash on startup because of a conflict between multiple services.
- Implemented other minor bug fixes and enhancements.
GoTo Resolve Applet (Windows v1.11.0.2369, Mac v1.11.0.2421) – July 6, 2023
| GoTo Resolve Windows Applet | v1.11.0.2369 |
| GoTo Resolve Mac Applet | v1.11.0.2421 |
Fixes
- Fixed an issue that caused the remote control process to unregister itself too fast when it could not connect to the main process on Mac computers. This issue could prevent the remote control from working properly or cause the app to crash.
- Implemented stability improvements and minor bug fixes to enhance the performance and reliability of the app.
GoTo Resolve Applet (Windows v1.10.0.2323, Mac v1.10.0.2373) – June 20, 2023
| GoTo Resolve Windows Applet | v1.10.0.2323 |
| GoTo Resolve Mac Applet | v1.10.0.2373 |
New
- Disabled persistent sessions in AWS: We have disabled the persistent sessions in AWS to improve the performance and security of the app. This means that the app will not store any session data on the AWS servers and will create a new session every time you connect to a device.
Fixes
- Fixed an issue that caused the ZeroTrust validation to fail if the end user who downloaded the application was different from the end user who completed the ZeroTrust flow. This issue could prevent the app from establishing a secure connection with the device.
- Fixed an issue that caused the attended session to delete the unattended applet’s registry entry if an attended session was initiated on it in Admin mode. This issue could affect the functionality of the unattended applet and cause errors or crashes.
- Fixed an issue that prevented the crash_handler reports from being generated on Mac computers. This issue could hinder the troubleshooting and debugging process of the app.
- Fixed an issue that caused old RMM modules to not be automatically deleted from the computer of the end user. This issue could cause conflicts or compatibility issues with the new versions of the app.
- Fixed an issue that caused a remote control support session to be stuck in connecting state if a Customer Attended Applet (CAA) was installed after an Unattended Applet (UA) and the session was ended on the end user side. This issue could prevent the support agent from reconnecting to the device or cause confusion about the session status.
- Fixed an issue that caused a ZeroTrust verification failed message to be shown in a remote control support session if a Customer Attended Applet (CAA) was installed after an Unattended Applet (UA). This issue could create a false impression that the connection was not secure or cause unnecessary alerts.
- Fixed an issue that caused an attended or unattended remote control support session to crash on Mac computers if the screen blanking request arrived before initialization. This issue could interrupt the support session or cause data loss.
GoTo Resolve Applet (Windows v1.9.4.1937, Mac v1.9.4.2041) – May 12, 2023
| GoTo Resolve Windows Applet | v1.9.4.1937 |
| GoTo Resolve Mac Applet | v1.9.4.2041 |
New
- Desktop audio capture is now available on Windows computers. However, please note that Windows 7 is not supported.
- The OS type is now sent in the provisioning call.
Fixes
- Fixed an issue when the resolution could not be set in some multimonitor scenarios.
GoTo Resolve Applet (Windows v1.9.3.1866, Mac v1.9.3.2001) – April 17, 2023
| GoTo Resolve Windows Applet | v1.9.3.1866 |
| GoTo Resolve Mac Applet | v1.9.3.2001 |
New
- A notification informs the agent when the screen cannot be captured in attended support sessions in user mode when the UAC window is up.
- The proper path of the Remote Terminal for macOS computers is now set.
Fixes
- Fixed an issue when screen sharing was lagging in “all-monitor” screen sharing mode.
- Fixed an issue when the session was stuck in “connecting…” mode after a reboot.
- Fixed an issue when the session kept reconnecting after having been elevated to admin mode.
GoTo Resolve Applet (Windows v1.9.2.1774, Mac v1.9.2.1856) – March 21, 2023
| GoTo Resolve Windows Applet | v1.9.2.1774 |
| GoTo Resolve Mac Applet | v1.9.2.1856 |
New
- Implemented a cooldown mechanism in unattended mode for scenarios when the Alerts module stops because of a crash or self-stop.
- Extended the unattended applet to handle EU region zero trust URL.
- Increased end user protection by locking devices automatically when the unattended session disconnects unexpectedly.
- End users can install a new device directly to a group.
- Reduced response time to 20 ms from 2000 ms for client mouse movements in scenarios where the agent’s mouse is blocked when we detect that someone else is also moving it on the end user side. Once the end user side stops moving the mouse, movements from the agent are re-enabled.
Fixes
- Fixed an issue when autologin did not work on Windows 11 computers.
- Fixed an issue when the remote control permission dialog box did not disappear after having clicked the Connect anyway button.
- Fixed an issue when screen sharing was unable to use proxies due to missing proxy info.
- Fixed an issue when no connection could not be established with the remote computer if it was using a weak network (<20 Mbit).
- Fixed an issue when an incorrect proxy configuration blocked connection despite applying proper allowlisting settings.
- Fixed an issue when proxy settings got stuck in unattended mode after a network change.
- Fixed an issue when empty or corrupt ‘unattended.json’ files were generated if a crash happened during save operation.
- Fixed an issue when some devices were not shown in the Devices list due to a stuck AWS certificate.
GoTo Resolve Applet (Windows v1.9.1.1699, Mac v1.9.1.1752) – February 16, 2023
| GoTo Resolve Windows Applet | v1.9.1.1699 |
| GoTo Resolve Mac Applet | v1.9.1.1752 |
New
- We now support company key type validation in Zero Trust.
- You can now set custom timeout dynamically to even over 2.5 hours.
Fixes
- This release introduces reliability improvements
GoTo Resolve Applet (Windows v1.8.0.1588, Mac v1.8.0.1666) – January 20, 2023
| GoTo Resolve Windows Applet | v1.8.0.1588 |
| GoTo Resolve Mac Applet | v1.8.0.1666 |
- Agents can now set the quality of streams and override the automatic bandwidth estimation
- Agents can now disable and restore the wallpaper to its original state on the end user's device
- Added informative and warning messages to the Windows .exe unattended installer experience:
- Provide additional information on how to enable TLS 1.2, when the end user wants to use GoTo Resolve in a Windows 7 environment.
- A pop-up message informs the end user whether the installation was successful or not
- A warning message informs the end user when installation fails due to renaming the installer file
- This release introduces proxy support and security improvements
- This release introduces various admin mode switching related and general minor bugfixes
- Fixed an issue when the macOS applet in attended sessions kept restarting until the necessary permissions were granted
GoTo Resolve Applet (Windows v1.7.01114, Mac v1.7.0.1248) – September 9, 2022
| GoTo Resolve Windows Applet | v1.7.01114 |
| GoTo Resolve Mac Applet | v1.7.0.1248 |
- Fixed an issue when the unattended installer with the .exe extension was not shown in Programs and Features after a successful installation.
- Fixed an issue when the BIOS version number was not displayed on Macs with an M1 chip running macOS Big Sur.
- Auto login feature works as expected on Server 2k16
- This release introduces other minor bug fixes and stability improvements.
GoTo Resolve - 2023
GoTo Resolve Alerts, Updates, Remote Execution – December 7, 2023
- The system time of your devices can be updated with Remote Execution. See How to Sync the System Time on Your Devices?
- You can now create endpoint protection policies to apply to your devices. See Create a Policy for GoTo Resolve Endpoint Protection.
- You can now filter devices when creating or updating an alert. See How do I Set up Alerts in GoTo Resolve?
- You can set the duration of a connection status alert for in days.
- From now on, when an alert is triggered several times in succession, you will only see one alert displaying the total time since the alert was triggered. See How do I Manage Incoming Alerts in GoTo Resolve?
- The software inventory change alert can now send notifications when a Windows update is installed or deleted.
- Multiple alerts of the same type are now grouped and can be acknowledged or resolved with a remote execution job all at once.
- Installed updates are now listed on the History tab of the page. See How do I View Past Windows Updates in GoTo Resolve?
GoTo Resolve, Integrations – November 14, 2023
- Agents can use the GoTo Resolve app in ServiceNow to provide remote support to end users, directly from ServiceNow. For details, see Using the GoTo Resolve app in ServiceNow.
GoTo Resolve, Helpdesk – November 7, 2023
- Agents can add followers to helpdesk tickets who receive notifications when a ticket changes. See How do I Add Followers to Helpdesk Tickets?
GoTo Resolve, Asset Management – November 2, 2023
- Import Efficiency: To improve the speed and efficiency of our import process, we’ve introduced a limit for importing assets via template. You can now import in batches of up to 500 items at a time, preventing import bottlenecks and ensuring a smoother, faster experience.
- Account Limit: We’ve set a maximum limit of 10,000 items that you can add to your account.
- Export Formats: You can now choose the format for exporting your inventory list. The available formats are .CSV (comma separated), CSV (semicolon separated), and XLSX (Excel 2007+).
GoTo Resolve – October 24, 2023
- Agents can use standard text formatting options in a helpdesk ticket's summary and comment fields to make a ticket easier to read. See Edit GoTo Resolve tickets in the Console
GoTo Resolve – October 19, 2023
- The Dashboard is now available for all users, providing an overview of outstanding issues in your accounts. See Getting an Overview from the Dashboard.
GoTo Resolve – October 11, 2023
- You can now create recurring remote execution jobs. See How to Schedule and Repeat a Remote Execution Job?
- Admins can set a timeout for Helpline requests. See Provide remote support with Helpline.
GoTo Resolve – October 9, 2023
- Agents can resolve alerts with remote execution jobs with pre-defined step collections. See How do I Resolve Alerts with Remote Execution?
- You can create a connection status alert policy to check when devices come online or go offline. See How do I Set up Alerts in GoTo Resolve?
- When creating an alert policy, agents can select a whole group of devices by selecting the checkbox next to the group's name.
GoTo Resolve – September 27, 2023
We are excited and proud to announce the public availability of the new Asset Management solution in GoTo Resolve as of today. GoTo Resolve Asset Management allows teams to manage the lifecycle of their organization’s hardware, including purchasing, user assignment, troubleshooting, and eventual retirement and replacement. Teams have full, real-time visibility into the status of their hardware assets for the following use cases:
- Inventory oversight and auditing
- Budgeting and forecasting
- Asset lifecycle management
- Onboarding and offboarding
- Security and compliance management
GoTo Resolve – September 21, 2023
- Agents can add tags to helpdesk tickets easier. See How do I Add Tags to Tickets?
- You can now search helpdesk ticket categories in the Ticket Editor. See Edit GoTo Resolve tickets in the Console
GoTo Resolve – September 6, 2023
- Admins can create custom helpdesk ticket statuses, which allows them to customize ticket workflows according to their internal processes. See How do I view and manage helpdesk ticket statuses in GoTo Admin?
GoTo Resolve – September 1, 2023
- GoTo is partnering with Logitech to deliver remote UI access:, You are all set to remote access upon completing the configuration through local network access and your GoTo Resolve account. See How do I set up GoTo Resolve with Logitech Collab OS?
GoTo Resolve – August 31, 2023
- On the Helpdesk page in the Console, all ticket statuses are now displayed in card view. You can hide and unhide statuses. See How do I Monitor Tickets in the Console?
GoTo Resolve – August 24, 2023
- End users can no longer close helpdesk tickets in Microsoft Teams.
GoTo Resolve – August 21, 2023
- Agents and end users can start a remote session much quicker now.
GoTo Resolve – August 2, 2023
- End-users can use the Customer Portal to ask for help from an agent. See Provide remote support with Helpline.
- After creating a user in GoTo Admin, it no longer takes about an hour for a user to be able to sign in to the Customer Portal.
GoTo Resolve – July 31, 2023
- Admins can assign a custom email address to a helpdesk service that end users can easily remember. See How to display a custom helpdesk email address to your end-users?
- You can update third-party applications on your devices. The new update feature uses Windows Package Manager (winget) to gather version information from installed apps. For more information, see How do I Install Windows and Third-Party App Updates in GoTo Resolve?
Article last updated: 14 December, 2024