HELP FILE

Locate Recording Files

The place that your recorded sessions are saved depends on which type of recording you are using.
  • Online recording: Have your recordings automatically saved online (recommended) – With this option, your session recordings will be automatically saved to the My Recordings page of your online account. From there you can view, download and share them with attendees. In addition, any registration or payment settings that you set up for the session will be automatically applied to the recording.
  • Local recording: Have your recordings saved locally on your computer – With this option, your session recordings will be saved as a file on your local hard drive. In order to view or share them with attendees, the recording file will need to be converted to a different format (.MP4). After the session, you will need to manually convert them to a different format using the Recording Manager, and then upload them to the My Recordings page of your online account.

Locate Your Online Recordings

If you are using online recording , then your recordings are automatically saved to your My Recordings page online.
  1. Log in to your account at https://global.gototraining.com.
  2. Click My Recordings in the left menu.
  3. All of your online recordings will be listed. See Manage and Share Session Recordings to learn more about what you can do with them.

Find Your Local Recording File (Windows)

By default, local recordings are stored in C:\Users\[user]\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. You can also choose to change the default location.

  1. Click the Windows icon to open the start menu and click Documents or click the Windows Explorer folder in the lower menu and click Documents in the left menu.
  2. Find your recording in the folder.

Find Your Local Recording File (Mac)

  1. As soon as your recording is fully converted, your computer's Recording folder will launch or click the Finder folder to open your Documents and then click Recordings.
  2. Find your recording in that folder.

    Note: Unconverted recordings can be found in the tempAV subfolder under Recordings.To convert those, you can double click on the recording or open your Recording Manager folder.

Change the Location of Saved Files on Your Hard Drive (Local Recordings)

By default, local recordings are stored in C:\Users\[user]\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. You can also choose to change the default location.

  1. Right-click the Daisy icon in the system tray (Windows) or toolbar (Mac).
  2. Select Preferences > Recording in the left menu.
  3. At the bottom of the window, click Browse.
  4. Select the desired location, then click OK.