HELP FILE

Why didn't my session record?

There are a few possible things that might be going on.

  • The recording might not have been converted yet. See Convert Session Recordings to learn more about opening the Recording Manager and converting your raw file.
  • The recording might have been mislocated.

    By default, local recordings are stored in C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished.

    If you did not change the default location, you should be able to find your recording in your Documents folder. See Locate Recording Files to learn more about how GoToWebinar stores your recording files.
  • You may have forgotten to record. See Can I automatically record my webinar?