Connect to audio for a classic session
Learn how to connect to the various audio options for your session, test your audio (applies to VoIP only), and switch methods in-session as needed. Availability of these options depends on the session type and organizer preferences.
Connect with your mic and speakers (Computer/VoIP)
Use your computer mic and speakers to connect to the audio. The quality may vary depending on the audio software, hardware, operating system and internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback. Ensure that your mic and speakers are properly plugged in to your computer.
Connect with a separate phone
You can connect to the session by dialing in with your telephone. Audio quality may vary depending on your telephone service provider. We recommend using headphones or a headset to avoid noise feedback.
Connect without audio
Connect to the session with no audio to avoid feedback if you are joining from multiple devices (if enabled by the organizer).
Connect with the mobile app
- From the mobile app, join your session.
- Follow the applicable steps:
- Android — Select the Settings icon.
- iOS — Select .
- From Audio Source, select the desired audio mode:
- Internet (Wifi/Data Plan) — Use your device microphone and speakers.
- Dial in via phone call — Dial in using your phone .
- No audio — You won't be able to hear or talk to other participants.
Switch audio modes in-session
You can switch the audio mode you use while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method.
- While in session, expand the Audio tab of your in-session control panel.
- Select the desired method: (Availability depends on webinar type and organizer preferences)
- Computer audio — Use the drop-down menu to select the correct audio device (if applicable).
- Phone call — Dial the phone number, access code, and audio pin provided. Use the drop-down menu to see phone numbers for additional countries (if enabled).
- No audio — You won't be able to hear or talk (if enabled) during the session.
Troubleshooting: If you don't see any of these options, it's because your organizer opted to use custom audio which disabled the built-in options above. Instead, you will see their instructions in this Audio tab. Follow them to connect to the audio portion of the session.