Use your computer mic and speakers to connect to the audio. The quality may vary depending on the audio software, hardware, operating system and internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback. Ensure that your mic and speakers are properly plugged in to your computer.

1. From the pre-session Choose audio window, select Computer audio.
   Tip: Select Don't show again before continuing to set this as your default preference for future sessions and skip this pre-session window altogether.
2. Select the desired audio device to use (if applicable), test your mic and speakers by speaking into the mic/playing the sound clip, and then select OK.

   Troubleshooting: If you do not see the intended audio device listed in the drop-down list, try unplugging and re-plugging in the device.

You can connect to the session by dialing in with your telephone. Audio quality may vary depending on your telephone service provider. We recommend using headphones or a headset to avoid noise feedback.

1. From the pre-session Choose audio window, select Phone call.
   Tip: Select Don't show again before continuing to set this as your default preference for future sessions and skip this pre-session window altogether.
2. Use your telephone to dial the provided phone number and then enter the 9-digit Access Code when prompted.
3. Optional: Enter the Audio PIN to link your phone call with the session and manage your audio using the in-session control panel rather than keypad commands on your phone.
   Note: If you are joining through the GoTo mobile app using the Phone Call option, the linking happens automatically and you won't need to enter your audio pin.

Connect to the session with no audio to avoid feedback if you are joining from multiple devices (if enabled by the organizer).

1. From the mobile app, join your session.
2. Follow the applicable steps:
   • Android — Select the Settings icon.
   • iOS — Select More > Meeting settings.
3. From Audio Source, select the desired audio mode:
   • Internet (Wifi/Data Plan) — Use your device microphone and speakers.
   • Dial in via phone call — Dial in using your phone .
   • No audio — You won't be able to hear or talk to other participants.

You can switch the audio mode you use while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method.

1. While in session, expand the Audio tab of your in-session control panel.
2. Select the desired method: (Availability depends on webinar type and organizer preferences)
   • Computer audio — Use the drop-down menu to select the correct audio device (if applicable).
   • Phone call — Dial the phone number, access code, and audio pin provided. Use the drop-down menu to see phone numbers for additional countries (if enabled).
   • No audio — You won't be able to hear or talk (if enabled) during the session.

   Troubleshooting: If you don't see any of these options, it's because your organizer opted to use custom audio which disabled the built-in options above. Instead, you will see their instructions in this Audio tab. Follow them to connect to the audio portion of the session.