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Connect to webinar audio

Learn how to connect to the various audio options for your session, test your audio (applies to VoIP only), and switch methods in-session as needed. Availability of these options depends on the session type and organizer preferences.

Note: Regardless of audio method selected, all participants will join in "listen-only" mode (meaning you are muted) by default when the session begins. Depending on the session type and organizer preferences, you may be able to submit a request to unmute yourself.

GoTo

Notice: If you are using an iPhone and Mac to participate in your sessions, you may start seeing a pop up message asking if you want to "switch to your new microphone". This is due to Apple's new continuity setting which causes the iPhone mic to be detected as a new device anytime you open your iPhone near your Mac. You can answer the pop up or permanently turn this feature off by disabling the Continuity Camera setting in the AirPlay and Continuity section of your settings.

Connect with your mic and speakers (Computer/VoIP)

Audio quality may vary depending on the audio software, hardware, operating system, and internet connection. We recommend using a USB headset plugged directly into the computer and placing the mic away from other speakers or devices to avoid noise feedback. The first time that you join a session using the web, you will be prompted to grant permission for your microphone. If you accidentally denied this permission, you will need to enable it before your audio can be heard.

  1. Start or join a webinar.
  2. Ensure that your mic and speakers are properly plugged into your computer.
  3. Select Use computer audio and then slect the desired microphone and speaker device you want to use.
  4. Optional: Test your mic and speakers by speaking into the mic/playing the sound clip. If the volume meter shows green or you hear the test sound emitted, then your mic and speakers are working.
In rare cases, you may see an error in the audio settings that reads Internet Audio Not Available. If you see this error message, you will not be able to record your session until it's resolved or you select No Audio in your recording preferences. Please try the following to resolve the issue:
  • Update the device drivers for your sound hardware.
  • Close any programs on your computer that you are not using to free up bandwidth.
  • Unplug any extra audio devices that you are not currently using.
  • Leave the session and try joining again.
What to do next: When your session begins, you'll be connected automatically using this audio preference.

Connect with a separate phone

Audio quality may vary depending on your telephone service provider. To avoid noise feedback, headphones or headsets are recommended. If you do not see the Phone option described below, then it hasn't been enabled by your organizer as a viable audio option for this session.

  1. Start or join a webinar.
  2. Select Call in using my phone.
  3. Use your phone to dial the number applicable to you.
    Troubleshooting: If you don't see your country listed in the app or the invitation, it likely was not enabled by the organizer. Reach out to the them to let them know. In the meantime, connect to the audio using the computer mode. If you're the organizer and don't see the country listed while editing your audio settings, we may not have a local toll number available.
  4. When prompted, enter the 9-digit access code and the audio PIN.
    Note: The audio PIN links your phone call to the session so that you show as a registered caller and it allows you to manage your audio using keypad commands. This PIN can be found in your Settings.
If the organizer has enabled the phone audio option and you have correctly followed these steps, but you are unable to connect to the session at all, it's possible that your telephone service provider is experiencing issue. Try using a different phone, or connect using the device's computer mic and speakers instead.
What to do next: When your session begins, you'll be connected automatically using this audio preference.

Connect with the mobile app

  1. Open the GoTo mobile app on your device.
  2. Start or join a webinar.
  3. Follow the applicable steps:
    • Android — Select Settings icon.
    • iOS — Select More icon > Meeting settings.
  4. From Audio Source, select the desired audio mode:
    • Internet (Wifi/Data Plan) — Use your device microphone and speakers. (This is the default selection)
    • Dial in via phone call — Dial in using your phone . The conference call number, access code and Audio PIN will be automatically dialed after selecting Dial.
    • No audio — You won't be able to hear or talk to other participants.
What to do next: When your session begins, you'll be connected automatically using the selected audio preference.

Connect with no audio

If you need to join from multiple devices, you can disable audio before joining from the additional devices so that you don't experience audio feedback.
  1. Start or join a webinar.
  2. From the preview screen, disable Audio.
    Fastpath: If you're already in session, open your settings and then select No audio from the Audio source tab.
What to do next: When your session begins, you'll be connected, but unable to hear or talk from this device.

Switch audio modes in-session

Only users running Google Chrome and Microsoft Edge can use computer audio (computer mic and speakers). Users running any other web browser will need to dial in to the audio conference via phone call.
  1. While in a session, select Settings icon in the top toolbar.
  2. Select the desired audio mode:
    • Computer – Select the microphone and speakers you want to use.
    • Phone call – Dial in using your phone .
    • No audio – You won't be able to hear or talk to other participants. This can be useful if you're wanting to join a session from multiple devices as it would cut out any audio feedback.
    Note: If you do not see either the Computer audio or Phone call options, it's possible that the organizer disabled the option for this session. If the organizer used custom audio information, you will see specific instructions from the organizer.

Classic

Connect with your mic and speakers (Computer/VoIP)

Use your computer mic and speakers to connect to the audio. The quality may vary depending on the audio software, hardware, operating system and internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback. Ensure that your mic and speakers are properly plugged in to your computer.

  1. From the pre-session Choose audio window, select Computer audio.
    Tip: Select Don't show again before continuing to set this as your default preference for future sessions and skip this pre-session window altogether.
  2. Select the desired audio device to use (if applicable), test your mic and speakers by speaking into the mic/playing the sound clip, and then select OK.

    Troubleshooting: If you do not see the intended audio device listed in the drop-down list, try unplugging and re-plugging in the device.

If you do not see this pre-session window with these audio options, it is because the organizer used a third-party conference-call service for this session. Follow their instructions listed in the Hallway while you wait to join your session. If you have already joined, you can find these instructions in the Audio tab of your in-session control panel as well.
What to do next: When your session begins, you'll be connected automatically using this audio preference. See Engage in a webinar (Classic) to better prepare.

Connect with a separate phone

You can connect to the session by dialing in with your telephone. Audio quality may vary depending on your telephone service provider. We recommend using headphones or a headset to avoid noise feedback.

  1. From the pre-session Choose audio window, select Phone call.
    Tip: Select Don't show again before continuing to set this as your default preference for future sessions and skip this pre-session window altogether.
  2. Use your telephone to dial the provided phone number and then enter the 9-digit Access Code when prompted.
  3. Optional: Enter the Audio PIN to link your phone call with the session and manage your audio using the in-session control panel rather than keypad commands on your phone.
    Note: If you are joining through the GoTo mobile app using the Phone Call option, the linking happens automatically and you won't need to enter your audio pin.
If you do not see this pre-session window with these audio options, it is because the organizer used a third-party conference-call service for this session. Follow their instructions listed in the Hallway while you wait to join your session. If you have already joined, you can find these instructions in the Audio tab of your in-session control panel as well.
What to do next: When your session begins, you'll be connected automatically using this audio preference. See Engage in a webinar (Classic) to better prepare.

Connect without audio

Connect to the session with no audio to avoid feedback if you are joining from multiple devices (if enabled by the organizer).

From the pre-session Choose audio window, select Settings > I don't need audio.
Tip: Select Don't show again before continuing to set this as your default preference for future sessions and skip this pre-session window altogether.
What to do next: You can change to a different audio method anytime before or during your session. See Engage in a webinar (Classic) to better prepare.

Connect with the mobile app

Download the GoTo mobile app. If the app is already downloaded, make sure you're on the latest version.
  1. From the mobile app, join your session.
  2. Follow the applicable steps:
    • Android — Select the Settings icon.
    • iOS — Select More > Meeting settings.
  3. From Audio Source, select the desired audio mode:
    • Internet (Wifi/Data Plan) — Use your device microphone and speakers.
    • Dial in via phone call — Dial in using your phone .
    • No audio — You won't be able to hear or talk to other participants.

Switch audio modes in-session

You can switch the audio mode you use while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method.

  1. While in session, expand the Audio tab of your in-session control panel.
  2. Select the desired method: (Availability depends on webinar type and organizer preferences)
    • Computer audio — Use the drop-down menu to select the correct audio device (if applicable).
    • Phone call — Dial the phone number, access code, and audio pin provided. Use the drop-down menu to see phone numbers for additional countries (if enabled).
    • No audio — You won't be able to hear or talk (if enabled) during the session.

    Troubleshooting: If you don't see any of these options, it's because your organizer opted to use custom audio which disabled the built-in options above. Instead, you will see their instructions in this Audio tab. Follow them to connect to the audio portion of the session.

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